Sales and Service Representative

9 hours ago


FL United States Aston Carter Full time
Job Title: Sales and Service Representative

As a Sales and Service Representative, you will be responsible for managing the entire order-to-cash process for assigned customers. This includes resolving customer issues quickly, handling inside sales for transactional segments, and managing case resolution with financial approval for complaints at authorized levels.

Key responsibilities include:

  • Managing the order-to-cash process for assigned customers
  • Resolving customer issues quickly and efficiently
  • Handling inside sales for transactional segments
  • Managing case resolution with financial approval for complaints at authorized levels

Additionally, you will be responsible for ensuring SOX controls and risk management, documenting and determining when a complaint is resolved, serving as a customer advocate, participating in Customer Delivery Teams, and evaluating and monitoring contract and order analytics.

Required skills include:

  • Strong customer service skills
  • Business acumen of commercial and supply chain processes
  • Aptitude for digital and technology troubleshooting
  • Coordination and liaison skills
  • Troubleshooting capabilities

This is a Contract-to-Hire position with a duration of 5 Month(s). The work environment is hybrid, requiring some days on-site in Lithia, Florida and some days remote.



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