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Patient Access Representative

2 months ago


Los Angeles, California, United States Cedars-Sinai Full time
About the Role

Cedars-Sinai is seeking a skilled Patient Access Representative to perform all admissions activities for pre-admit and face-to-face registration of patients. This role requires strong communication and interpersonal skills to facilitate patient access to our medical center and secure demographic and financial patient registration information.

Key Responsibilities
  • Perform all registration activities for patients presenting to all patient access areas
  • Obtain financial clearance and determine patient's correct financial classification
  • Perform insurance verification electronically, telephonically, or through product website(s)
  • Consistently follow CSMC Patient Identification Policy when assigning and verifying MRN
  • Interact with patients and perform job duties with sensitivity and attention to the patients being served
  • Competent to independently handle routine / frequent inquiries from patients, patient representatives and insurance companies
  • Escalate issues appropriately
  • Demonstrate collection skills and meet or exceed cash collection goals
Requirements
  • High School Diploma/GED required
  • Bachelor's Degree in Hospital Administration or equivalent preferred
  • Two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles required
  • Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field preferred
About Cedars-Sinai

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. We are committed to delivering exceptional patient care and advancing the field of medicine through innovative research and education.