911 Operations Coordinator

4 weeks ago


Douglas, Wyoming, United States Converse County WY Full time

CONVERSE COUNTY JOINT COMMUNICATIONS CENTER

POSITION DESCRIPTION

JOB TITLE:
Public Safety Telecommunicator

DEPARTMENT:
Joint Communications

REPORTS TO:
Public Safety Communications Supervisor

SALARY:
$48,921.60 annually ($23.52/hr),

DOE

CLASSIFICATION:
Salaried, Non-Exempt

STATUS:
Full-Time

JOB SUMMARY
The role of the Public Safety Telecommunicator encompasses a range of essential duties within a multi-agency, multi-jurisdictional dispatch and emergency call center. This position is vital for ensuring effective communication during both emergency and non-emergency situations.

The Public Safety Telecommunicator is responsible for training and executing various routine and complex tasks necessary for the operation of the dispatch center.


DUTIES AND RESPONSIBILITIES

Key Responsibilities:

  • Receive, assess, and prioritize incoming emergency and non-emergency calls across multiple lines. Engage callers with clarity to ascertain their location and the nature of their requests, determining the appropriate response needed. Once certified, provide emergency medical guidance to callers and direct inquiries to the relevant departments.
  • Utilize a computer-aided dispatch (CAD) system efficiently to log telephone and radio communications, as well as field activities, ensuring accurate documentation of service requests. Process information from various sources, including phone, radio, and in-person communications, while entering data into the CAD system in real-time.
  • Evaluate response needs and prioritize situations, dispatching units according to established protocols, directives from supervisors, or personal judgment when necessary. Exhibit strong multitasking and decision-making skills.
  • Operate radio and paging systems to allocate the appropriate law enforcement and emergency response units to service requests. Monitor various radio frequencies, maintaining clear communication with field units and staying informed of ongoing situations through the radio system.
... [truncated for brevity] ...


Physical capability to work with hands raised above shoulder height and with arms extended at shoulder height with minimal weight is required on an occasional basis.



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