Information Technology Specialist

1 week ago

Buffalo, New York, United States U.S. District Court - WDNY Full time
About the Role

We are seeking a highly skilled Information Technology Specialist to join our team at the U.S. District Court - WDNY. As a key member of our IT department, you will play a critical role in supporting the delivery of justice in a technology-driven environment.

Key Responsibilities
  • Provide technical support and assistance to our staff, including hardware and software setup, configuration, and troubleshooting.
  • Respond to technical issues and resolve problems in a timely manner or escalate to the next level of support.
  • Identify technical trends and respond to unusual activity.
  • Provide information and assistance on computer applications and systems.
  • Install, configure, update, and repair computer hardware and peripherals.
  • Install new or updated releases of software applications.
  • Prepare and maintain documentation for local software applications, procedures, and systems.
  • Provide support for computer networks and remote access.
  • Provide basic support for audiovisual systems.
  • Assist with testing, establishing, and monitoring video and telephone conferences.
  • Assist with network maintenance and backups.
Qualification Requirements
  • Bachelor's degree in Computer Science, Information Systems, or a related field of study.
  • At least two years of experience in a technical support role.
  • Strong customer service skills.
  • Excellent written and verbal communication skills.
  • Ability to function as a team player in a fast-paced, team-oriented office environment with frequent interruptions.
  • Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications.
  • Familiarity with computer operations in a networked environment.
  • Working knowledge of computer software and applications.
  • Basic understanding of audiovisual systems.
  • Proficiency with computer systems and software.
  • Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments.
  • Ability to identify emerging trends in technology and to share that information with the team.
  • Ability to interact in a positive and professional manner with users at all levels of the organization.
Preferred Qualifications

Candidates with experience and a bachelor's degree in Computer Science, Information Systems, or a related field of study are preferred.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to make a difference in the delivery of justice.

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