Emergency Roadside Assistance Specialist

2 weeks ago


Katy, Texas, United States Kirsten and Associates Full time
Job Overview

This position is fully remote.

As an Emergency Roadside Assistance Specialist, you will provide critical support to clients who have roadside assistance benefits included in their automotive insurance or vehicle purchase packages.

Many leading insurance providers endorse this service, and a significant percentage of newly sold vehicles in the U.S. depend on it for their roadside assistance needs.


Key Responsibilities

In this role, you will manage service inquiries from clients and customers utilizing Accident Management Programs. Your daily tasks will include:

  • Initiating outbound communications to coordinate services for Accident Scene Management, Vehicle Release Management, and Home & Specialty Line Management incidents.
  • Responding to inbound follow-up calls from customers, clients, and service providers regarding ongoing services.
  • Processing inbound requests to set up new service events.

Qualifications

The ideal candidates for this role will possess:

  • A preference for working during peak hours, specifically from 8:00 a.m. – 12:00 p.m. ET and/or 4:00 p.m. - 8:00 p.m. ET, as a substantial portion of service requests occur during these times.
  • A solid understanding of Google Maps and other navigation tools.

Benefits

We offer competitive PPO healthcare and dental options to our employees.



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