Remote Support Specialist

1 day ago

Washington, Washington, D.C., United States Colonial Parking Inc Full time
Job Description

About Us

Colonial Parking Inc. is a family-owned parking operator committed to providing comprehensive market presence and unparalleled service to our customers in the DMV area. Our relationships with our customers and clients are rooted in integrity, accountability, and exceptional client service.

Position Overview:

This position requires a highly skilled and motivated individual to manage incoming intercom calls, telephone inquiries, emails, and all aspects of customer contact within the Remote Management Center. As a Telecommute Customer Care Associate, you will be responsible for providing top-notch customer service, resolving customer inquiries and issues efficiently, and working collaboratively with team members to improve service delivery and client satisfaction.

Main Responsibilities:

  1. Handle incoming calls and communications with professionalism and empathy, ensuring a high level of customer satisfaction.
  2. Quickly assess and resolve customer inquiries and issues, adapting to changing demands and priorities in a dynamic work environment.
  3. Maintain a high standard of customer service while effectively managing multiple tasks, prioritizing responsibilities to meet business demands.
  4. Collaborate with team members to improve service delivery and client satisfaction, driving continuous improvement and excellence in customer service.

Minimum Qualifications:

  • High School Diploma with at least 1 year of experience in a call center environment, focusing on high-level interactions with customers and clients.
  • Comfort in a fast-paced, ever-changing work environment, with a strong emphasis on customer satisfaction.
  • Strong verbal and written communication skills, with the ability to build rapport with customers and colleagues alike.
  • Flexibility to work various shifts, including weekends, to meet business demands.

What We Offer:

  • A competitive salary of $45,000 per annum, reflecting your value to our organization.
  • Career advancement opportunities within our dynamic team.
  • A supportive work environment that fosters growth, learning, and collaboration.

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