Field Support Specialist

3 days ago


Washington, Washington, D.C., United States OneCloud Corporation Full time
Job Title:

Field Support Specialist

About the Role

We are seeking a highly skilled Field Support Specialist to join our team at OneCloud Corporation. As a key member of our technical installation and maintenance team, you will be responsible for providing top-notch support to our customers in the field.

The ideal candidate will have strong analytical and problem-solving skills, with the ability to master new skills quickly and efficiently. You will work closely with our customers to understand their needs and provide tailored solutions to ensure seamless communication and collaboration.

This is a full-time position that requires local and out-of-state travel, as well as office time for remote customer support and pre-installation work. The successful candidate must be willing to undergo a background check and have a valid driver's license.

Key Responsibilities
  • Install voice, data, CATV, and paging cabling
  • Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals
  • Pre-build, configure, and test phone systems and SIP equipment prior to installation
  • Provide on-site and remote maintenance support for all installed products and cabling
  • Provide on-site assistance to customer's networking team for various troubles and equipment upgrades
Requirements
  • Strong analytical and problem-solving skills
  • Ability to master new skills quickly and efficiently
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Strong communications skills (email, phone, in-person)
  • Voice and data cabling experience
  • Telecom and paging installation and troubleshooting experience
  • Customer service experience
  • VoIP or networking experience

The estimated salary for this position is $70,000 - $90,000 per year, based on location and experience.



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