Tier II Support Specialist
3 weeks ago
About the Job
We are seeking a skilled and experienced Tier II Support Specialist to join our team at Cogent Infotech Corporation. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients across various locations. Your expertise will help resolve complex technical issues, ensuring seamless service delivery.
Key Responsibilities:
- Provide front-line phone, Live Chat, and Remote Desktop support.
- Resolves requests via on-site visits, if required.
- Support application software installation and use.
- Offer Mobile Device Support for Android and iOS devices.
Requirements and Qualifications:
- Bachelor's degree in Computer Science or related field.
- At least 3 years of experience in an IT Call Center environment.
- Strong knowledge of Microsoft Windows 10 and Office 365 applications.
- Proven track record of resolving complex technical issues.
Compensation Package:
We offer a competitive salary range of $65,000 - $85,000 per annum, depending on qualifications and experience.
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