IT Support Specialist

2 days ago


Washington, Washington, D.C., United States DP Solutions Full time
Job Overview

We are seeking an experienced IT Support Specialist to join our team at DP Solutions, a premier IT technology solutions provider in the mid-Atlantic region.

This full-time position offers a competitive salary of $60,000 - $80,000 per year, depending on experience and qualifications.

Key Responsibilities
  • Provide remote technical assistance and remediation to customers using various technologies, including Microsoft core business applications and operating systems.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implement and support remote access solutions: VPN, Terminal Services, Citrix.
  • Analyze technical issues, diagnose problems, and develop effective solutions.
  • Communicate with customers regarding ticket progress, changes, and other updates via email and phone calls.
Requirements
  • Bachelor's degree in Computer Science or related field; or equivalent work experience.
  • At least 5 years of technical troubleshooting experience as a Help Desk Service Engineer or System Administrator.
  • Experience supporting Windows servers, Exchange, O365, Active Directory, Microsoft Suite, Azure.
  • Knowledge of firewall configurations (Fortigate, SonicWall, Juniper/JunOS) and virtual environments.
  • Excellent interpersonal skills, telephony skills, and customer service expertise.
  • Able to multitask, adapt quickly, and prioritize tasks effectively.
Benefits
  • Competitive health insurance plans.
  • Company-matched 401K plan.
  • Lifelong learning opportunities and professional development.


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