IT Support Specialist
2 days ago
We are seeking an experienced IT Support Specialist to join our team at DP Solutions, a premier IT technology solutions provider in the mid-Atlantic region.
This full-time position offers a competitive salary of $60,000 - $80,000 per year, depending on experience and qualifications.
Key Responsibilities- Provide remote technical assistance and remediation to customers using various technologies, including Microsoft core business applications and operating systems.
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support remote access solutions: VPN, Terminal Services, Citrix.
- Analyze technical issues, diagnose problems, and develop effective solutions.
- Communicate with customers regarding ticket progress, changes, and other updates via email and phone calls.
- Bachelor's degree in Computer Science or related field; or equivalent work experience.
- At least 5 years of technical troubleshooting experience as a Help Desk Service Engineer or System Administrator.
- Experience supporting Windows servers, Exchange, O365, Active Directory, Microsoft Suite, Azure.
- Knowledge of firewall configurations (Fortigate, SonicWall, Juniper/JunOS) and virtual environments.
- Excellent interpersonal skills, telephony skills, and customer service expertise.
- Able to multitask, adapt quickly, and prioritize tasks effectively.
- Competitive health insurance plans.
- Company-matched 401K plan.
- Lifelong learning opportunities and professional development.
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