Grocery Order Fulfillment Specialist
7 days ago
We are seeking a highly organized and detail-oriented E-commerce Operations Assistant to join our team at Harmons Grocery. As an E-commerce Operations Assistant, you will play a critical role in ensuring the smooth operation of our online grocery ordering system.
Key Responsibilities- Receive and process incoming online orders in a timely and accurate manner
- Locate and gather products from the store floor to fulfill online orders
- Verify order accuracy and ensure that all products are included and in good condition
- Provide exceptional customer service by responding to customer inquiries and resolving any issues that may arise
- Collaborate with the eShop Manager to maintain a high level of customer satisfaction and ensure the efficient operation of the eShop department
- Assist with training new eShop associates and provide guidance and support as needed
- High school diploma or equivalent GED preferred
- Working knowledge of computers and Microsoft Office
- Excellent interpersonal and communication skills
- Ability to interpret policies and procedures
- Working knowledge of internet technology
- Basic math and organizational skills
- Ability to work efficiently in a fast-paced environment
- Ability to clearly understand and respond appropriately to customer issues
- Ability to demonstrate empathy and prioritize customer needs
The work environment is generally safe and comfortable. The associate will be required to perform tasks that involve repetitive motion, eye, hand, and foot coordination, and will need to stand, walk, and bend throughout the workday. The associate may occasionally need to maneuver objects weighing up to 40 pounds from one location to another.
We are proud to be an equal opportunity employer and celebrate our employees' differences. Diversity makes us better.
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