Branch Operations Manager

1 week ago


Boston, Massachusetts, United States Mass Bay Credit Union Full time
About the Role

This is an exciting opportunity to join the Mass Bay Credit Union team as a Senior Branch Supervisor. The successful candidate will be responsible for managing the day-to-day activities of our branches, ensuring high-quality customer service, and maintaining a positive work environment.

Compensation Package

We offer a comprehensive compensation package, including a salary range of $60,000 - $80,000 per year, plus benefits such as health insurance, retirement plans, and paid time off.

Key Accountabilities
  1. Staff Supervision: Direct and motivate branch staff to deliver exceptional customer service and achieve sales targets.
  2. Operational Efficiency: Implement processes and procedures to ensure efficient day-to-day operations and minimize errors.
  3. Customer Service: Foster a positive customer experience by resolving issues promptly and professionally.
  4. Regulatory Compliance: Ensure adherence to credit union policies, procedures, and regulatory requirements.
Requirements
  • Professional and pleasant interpersonal and communication skills
  • Work requires extensive knowledge of all credit union products and services
  • A minimum of four years of experience in a member services department or branch office of a credit union or financial institution


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