Credit Union Senior Team Lead
3 weeks ago
As a Mass Bay Credit Union Operations Manager, you will be responsible for overseeing the day-to-day activities of our branches, ensuring a high level of quality service to members and accuracy in transactions.
This is a senior-level position that requires extensive knowledge of all credit union products and services, including loan products. The ideal candidate will have a strong understanding of credit policies, external rules and regulations, as well as robbery and security procedures.
Key Responsibilities:
- Supervise daily activities of staff for the branches and ensure proper coverage to provide a consistent high level of member service in each branch.
- Support the Manager in providing direction, guidance, and training on branch and regulatory procedures.
- Assist staff in the main office with non-routine transactions, balancing issues, or difficult member relationships.
- Maintain communications with the membership relative to account inquiries, questions, or concerns.
- Ensure member problems are resolved in an efficient, accurate, and timely manner.
Requirements:
- Associate Degree in Business Administration, Finance, or related field, or the equivalent combination of education and experience.
- A minimum of four years of experience in a member services department or branch office of a credit union or financial institution.
- Ability to read, analyze, and interpret financial reports, procedures, legal documents and external regulations.
The estimated salary for this position is $90,000 - $115,000 per year, depending on experience.
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