Credit Union Senior Team Lead

3 weeks ago


Boston, Massachusetts, United States Mass Bay Credit Union Full time
Job Description

As a Mass Bay Credit Union Operations Manager, you will be responsible for overseeing the day-to-day activities of our branches, ensuring a high level of quality service to members and accuracy in transactions.

This is a senior-level position that requires extensive knowledge of all credit union products and services, including loan products. The ideal candidate will have a strong understanding of credit policies, external rules and regulations, as well as robbery and security procedures.

Key Responsibilities:

  1. Supervise daily activities of staff for the branches and ensure proper coverage to provide a consistent high level of member service in each branch.
  2. Support the Manager in providing direction, guidance, and training on branch and regulatory procedures.
  3. Assist staff in the main office with non-routine transactions, balancing issues, or difficult member relationships.
  4. Maintain communications with the membership relative to account inquiries, questions, or concerns.
  5. Ensure member problems are resolved in an efficient, accurate, and timely manner.

Requirements:

  • Associate Degree in Business Administration, Finance, or related field, or the equivalent combination of education and experience.
  • A minimum of four years of experience in a member services department or branch office of a credit union or financial institution.
  • Ability to read, analyze, and interpret financial reports, procedures, legal documents and external regulations.

The estimated salary for this position is $90,000 - $115,000 per year, depending on experience.

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