Security Operations Manager
3 weeks ago
Overview
Allied Universal is a leading security and facility services company, offering rewarding careers that provide a sense of purpose. As a Field Supervisor with our team, you will be part of a dynamic, diverse, and inclusive workplace that fuels a culture reflected in our communities and customers we serve.
We offer a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more for most full-time positions.
Job Description
The Field Supervisor supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. This role works closely with Operations Managers on a day-to-day basis to supervise remote service delivery.
Key Responsibilities:
- Visit assigned post locations regularly to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image and quality standards are being maintained.
- Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made, this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
- Respond to call-offs during their shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site.
- Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Operations Manager and/or Corporate Human Resources Director; may also be responsible for writing a report of the situation or assisting with an investigation, as directed.
- Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.
- Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager.
Required Skills and Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver's license with at least one year of driving experience and a good driving record.
- A minimum of three years of professional protective service (e.g., security) experience.
- The ability to write effective and concise reports in legible handwriting.
- Able to use good independent judgment and discretion.
- Outstanding oral and written communication skills.
- The ability to successfully interact at all levels of the organization, including clients.
- Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
Salary and Benefits
This position offers a competitive salary of $21.63 per hour and a range of benefits, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more.
Work Schedule
The work schedule for this role is 7pm-3am Sunday-Thursday.
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