Senior Foreclosure Team Lead

1 day ago


Tempe, Arizona, United States Newrez Full time

The Senior Foreclosure Team Lead is responsible for overseeing a team of foreclosure specialists and administrators, ensuring efficient performance in processes, procedures, timelines, and metrics. This role is responsible for all aspects of training and personnel management for the team.

Direct Reports

  • Foreclosure Specialist
  • Document Verification Specialist
  • Team Lead – Foreclosure

Principal Duties

  • Supervise a staff of 8+ Foreclosure Specialists and Document Verification Specialists to timely and accurately manage a pipeline of loans through the foreclosure process.
  • Develop and maintain up-to-date policies and procedures.
  • Identify areas for process improvement and help implement new processes, as necessary.
  • Maintain a working knowledge of the Foreclosure process, including investor, insurer, client, state, and jurisdictional requirements.
  • Track and manage ongoing deadlines and SLAs relative to foreclosure timelines and key department metrics.
  • Train new hires on all systems of record, investor guidelines, and industry standards.
  • Train the team on new processes as implemented.
  • Use reporting to manage the team and make changes to reporting, as necessary.
  • All aspects of personnel management, including coaching and annual reviews.
  • Act as the Foreclosure point of contact for other departments within the Company as well as attorney firms on escalated issues.
  • Track and analyze departmental data and report on the activities of the team.
  • Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
  • Must be able to make business decisions based on likelihood of recovery versus liability risks.
  • Performs related duties as assigned by management.

Education and Experience Requirements

  • Bachelor's degree, paralegal certificate, or equivalent work experience required.
  • 6+ years of foreclosure or mortgage service-related experience required.
  • 1-2 years of management experience preferred.

Knowledge, Skill, and Ability Requirements

  • Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills, and strong research skills.
  • Must be effective in multi-tasking and be goal-oriented.
  • Must be able to work on a team or independently with minimal supervision.
  • Must be proficient in Microsoft Office - Outlook, Excel.

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