Foreclosure Team Lead

4 weeks ago


Tempe, Arizona, United States Newrez Full time
Job Summary

The Foreclosure Supervisor will oversee a team of foreclosure specialists and administrators, ensuring efficient performance in processes, procedures, timelines, and metrics. This role is responsible for all aspects of training and personnel management for the team.

Key Responsibilities
  • Supervise a staff of 8+ Foreclosure Specialists and Document Verification Specialists to manage a pipeline of loans through the foreclosure process.
  • Develop and maintain up-to-date policies and procedures.
  • Identify areas for process improvement and implement new processes as necessary.
  • Maintain a working knowledge of the Foreclosure process, including investor, insurer, client, state, and jurisdictional requirements.
  • Track and manage ongoing deadlines and SLAs relative to foreclosure timelines and key department metrics.
  • Train new hires on all systems of record, investor guidelines, and industry standards.
  • Train the team on new processes as implemented.
  • Use reporting to manage the team and make changes to reporting as necessary.
  • All aspects of personnel management, including coaching and annual reviews.
  • Act as the Foreclosure point of contact for other departments within the Company and attorney firms on escalated issues.
  • Track and analyze departmental data and report on the activities of the team.
  • Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
  • Make business decisions based on likelihood of recovery versus liability risks.
Requirements
  • Bachelor's degree, paralegal certificate, or equivalent work experience required.
  • 6+ years of foreclosure or mortgage service-related experience required.
  • 1-2 years of management experience preferred.
Skills and Abilities
  • Strong analytical skills.
  • Strong organizational skills with attention to detail.
  • Strong communication.
  • Strong computer skills.
  • Strong research skills.
  • Effective in multi-tasking and goal-oriented.
  • Ability to work on a team or independently with minimal supervision.
Company Perks and Benefits

Newrez offers a comprehensive benefits package, including medical, dental, vision, life, disability insurance, 401(k) plan with company match, and employee assistance plan. Additionally, employees are eligible for performance-based incentives, pet insurance, and advancement opportunities.

Newrez NOW, our Corporate Social Responsibility program, empowers employees to become leaders in their communities through volunteering, philanthropy, nonprofit grants, and more. Employees are also eligible for a Volunteer Time Off (VTO) day and an Employee Matching Gifts Program.



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