Senior Program Manager, Warranty Lead

4 weeks ago


Tempe, Arizona, United States Amazon Full time

Program Manager for Fleet Management

This role involves delivering world-class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company.

The Program Manager will be responsible for defining the vision, roadmap, and driving program execution of our Fleet Management business with a specific focus on maximizing warranty utilization for trailers and power units.

This will be achieved through deep supply chain understanding, working backwards from customer requirements, and internal alignment with Finance and Capital Planning stakeholders.

The role involves day-to-day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models.

The role requires regular interactions with multiple teams and jointly working with them to meet both short-term and long-term business needs.

Key Responsibilities:

  • Source, define, build, and manage the Fleet Management business.
  • Define a vision for how this program will work and cost.
  • Write whitepapers to gain initial buy-in and alignment as well as provide status updates as the project completes critical milestones and time intervals.
  • Identify key performance metrics and create a reporting suite that allows for program management when the program is fully scaled.
  • Define short-term, mid-term, and long-term timelines and project phases.
  • Lead supply chain risk mitigation activities and correct vendor performance issues.
  • Presents supply chain strategies and program business reviews to Operations and finance leaders.
  • Lead cost reduction initiatives to ensure the lowest possible total cost.

Basic Qualifications:

  • 5+ years of program or project management experience.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience using data and metrics to determine and drive improvements.
  • Fleet Management or maintenance experience.
  • Experience managing and processing warranty claims in transportation or similar industry.

Preferred Qualifications:

  • 2+ years of driving process improvements experience.
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
  • Experience working with Original Equipment Manufacturers (OEMs).

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit



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