Vitamin Department Manager

2 months ago

Midland, Texas, United States Natural Grocers Full time
Job Title: Vitamin Manager

Job Summary:

The Vitamin Manager is a key member of our team, responsible for the successful operation and profitability of the vitamin department. This role involves training, directing, and monitoring department staff to ensure exceptional customer service and a seamless shopping experience.

Key Responsibilities:

  • Provide World Class Customer Service as a top priority.
  • Exemplify integrity, responsibility, and excellence, adhering to all company policies.
  • Create an inviting, full, and shopable department.
  • Order for the vitamin department and maintain accurate inventory levels.
  • Manage margin, COGs, and overall department profitability, minimizing shrink and maximizing effective purchasing.
  • Ensure all in-stock products/conditions meet company standards.
  • Offer and follow up on special orders.
  • Merchandise shelves, endcaps, and dynamic displays.
  • Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
  • Train and monitor department personnel, including assigning and following up on tasks.
  • Work with other department managers to cross-train staff to accomplish all needed tasks.
  • Conduct active and passive demos.
  • Supervise the Nutritional Health Coach (NHC) when the NHC is performing vitamin aisle duties.
  • Assist in interviewing and hiring for department needs.
  • Work with the store manager to address performance and/or disciplinary issues within the department.
  • Open and close the store, including DSR and the closing cash process.
  • Handle register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
  • Maintain the safety and security of customers and employees.
  • Occasionally manage business disruptions to daily business, such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
  • Answer customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
  • Continually increase product knowledge.
  • Use SAP and inventory management software, running and analyzing reports on BEx, emailing, and utilizing other IS programs as needed.
  • Work a schedule based on store needs, which includes evenings, weekends, holidays. This position requires working five days, 40 hours per week, and attending mandatory store meetings.

Requirements:

  • High school diploma, GED, or equivalent preferred.
  • 1-2 years of experience in retail experience in a grocery or retail environment; natural foods background is a plus.
  • 1-2 years of experience supervising others preferred.
  • 1-2 years of experience in vitamins/supplements preferred.
  • Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
  • Ability to manage changing priorities and stay focused on the task at hand.
  • Sense of urgency in completing tasks.
  • Excellent customer service skills.
  • Highly organized with great attention to detail.
  • Ability to take direction and follow through.
  • Must be cashier trained and able to count currency.
  • Proficient in MS Word, Excel, and Outlook.

Benefits:

  • Birthday Bonus Pay.
  • Vitamin Bucks (up to $2,080 earned as store credit annually).
  • Holiday Pay for 5 Holidays – Stores Closed.
  • Paid Time Off (sick days and vacation) that Increases with Tenure.
  • Paid Nutrition Education.
  • good4u Crew Member Discount.
  • {N}power Program (customer appreciation and rewards program).
  • Regular, Scheduled Pay Increases.
  • Advancement Opportunities and Career Development.
  • Health and Wellness Program.
  • Employee Assistance Program (EAP).
  • Employee Referral Program.

Full-Time Crew Members (30+ hours/week):

  • Medical, Dental, and Vision Insurance.
  • Paid Parental Leave.
  • Paid Medical Leave (through company-paid short-term disability insurance).
  • Company Paid Short-Term Disability Insurance.
  • Company Paid Life Insurance.
  • Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance.
  • Retirement Savings Plan (401k) with discretionary Company Match.
  • Healthcare and Dependent Care Flexible Spending Account (FSA).
  • Health Savings Account (HSA) with Company Match.

Diversity Statement:

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all.

Physical Capabilities and Environmental Demands:

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

  • Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry lbs. with a team lift.
  • Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull lbs.
  • Must be able to occasionally use the computer for data entry and use of mouse.
  • Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
  • Must be able to frequently reach above chest.
  • Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

  • Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
  • Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

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