Customer Service Coordinator

2 weeks ago


Deerfield Beach, Florida, United States Vaco Full time
Job Title: Dispatcher/Customer Service Representative

Vaco is seeking a highly skilled Dispatcher/Customer Service Representative to join our team in the Deerfield Beach Office in Florida.

Key Responsibilities:
  • Ensure exceptional customer satisfaction through order taking, dispatching, scheduling, and delivery efficiency monitoring.
  • Develop and maintain strong relationships with customers and internal departments.
  • Resolve transportation conflicts and handle complex customer complaints.
  • Employ problem-solving techniques to resolve complex issues and provide effective solutions.
  • Work collaboratively with the team to achieve company goals and objectives.
Requirements:
  • Associate's degree or concrete dispatch experience; Bachelor's degree preferred.
  • Strong communication skills with professional decorum over the phone and in writing.
  • Logistics experience with 1-3 years of dispatch call-center experience.
  • Excellent mathematical skills, strong interpersonal skills, and ability to communicate effectively.
  • Problem-solving, decision-making, and critical-thinking skills.
  • Attention to detail, ability to stay organized, and work independently.
  • Ability to work well under pressure and meet deadlines.
  • Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
  • Ability to speak, read, and write English; bilingual in Spanish is a plus.

Vaco is a company that values safety and performance-based culture. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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