Customer Service Coordinator
20 hours ago
Penske Truck Leasing is seeking a skilled Customer Service Coordinator to join our team. As a key member of our service department, you will be responsible for scheduling preventative maintenance requests, coordinating outside repairs, and managing the shop work plan.
Key Responsibilities- Develop daily and weekly workforce plans to maximize customer service and productivity.
- Communicate with customers regarding maintenance updates, changes to schedule or work, and billing concerns.
- Ensure all Penske Rental units are maintained and prepared for customers.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- 2 years of customer service experience required.
- At least 1 year of hands-on mechanical experience required.
- 2 years of supervisory experience preferred.
- High School diploma or equivalent required.
- Associates Degree, Technical School Degree, or Bachelors Degree preferred.
Penske Truck Leasing offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Join Our TeamPenske Truck Leasing is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.
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