Customer Service and Dispatch Coordinator
3 weeks ago
We are seeking a highly skilled and detail-oriented Overnight Logistics Specialist to join our team at Virtual. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental communications.
Key Responsibilities:
- Successfully complete training in concrete manufacturing and customer service.
- Comply with all company safety policies, attend department and site safety meetings, participate in safety committees and programs.
- Responsible for order taking, scheduling, dispatching, and customer relations.
- Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
- Monitor external factors such as weather and traffic to ensure optimized routing of resources.
- Resolve transportation conflicts and handle unusual and difficult customer complaints.
- Provide customer support to ensure maximum satisfaction.
- Employ problem-solving techniques to resolve complex issues.
- Develop professional criteria for engaging other parties.
- Have a positive attitude and strong communication skills with customers and other departments.
- Able to successfully handle over 100 calls in a shift.
- Able to work in a team setting and achieve team and company goals.
- Able to multi-task and complete daily workload in a timely fashion.
- Maintain good working relationships with coworkers and outside agencies' personnel.
- Works safely with a sense of urgency.
Requirements:
- Must have an Associate's degree or concrete dispatch experience. Bachelor's degree is preferred.
- Safety-focused and able to participate in a safety-centered work culture.
- Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred.
- Excellent communication skills with professional decorum over the phone, as well as written.
- Embracement and enhancement of performance-based Safety Culture.
- Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
- Problem-solving, decision-making, and critical-thinking skills.
- Attention to detail, ability to stay organized, and work independently.
- Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required.
- Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
- Must be able to speak, read, and write English. Bilingual in Spanish is a plus.
Why Virtual:
At Virtual, we are committed to providing our customers with the highest level of service and support. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, and to contribute to the success of our company.
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