Customer Service and Dispatch Coordinator
3 days ago
We are seeking a highly skilled and detail-oriented Overnight Logistics Specialist to join our team at Virtual. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental communications.
Key Responsibilities:
- Successfully complete training in concrete manufacturing and customer service.
- Comply with all company safety policies, attend department and site safety meetings, participate in safety committees and programs.
- Responsible for order taking, scheduling, dispatching, and customer relations.
- Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
- Monitor external factors such as weather and traffic to ensure optimized routing of resources.
- Resolve transportation conflicts and handle unusual and difficult customer complaints.
- Provide customer support to ensure maximum satisfaction.
- Employ problem-solving techniques to resolve complex issues.
- Develop professional criteria for engaging other parties.
- Have a positive attitude and strong communication skills with customers and other departments.
- Able to successfully handle over 100 calls in a shift.
- Able to work in a team setting and achieve team and company goals.
- Able to multi-task and complete daily workload in a timely fashion.
- Maintain good working relationships with coworkers and outside agencies' personnel.
- Works safely with a sense of urgency.
Requirements:
- Must have an Associate's degree or concrete dispatch experience. Bachelor's degree is preferred.
- Safety-focused and able to participate in a safety-centered work culture.
- Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred.
- Excellent communication skills with professional decorum over the phone, as well as written.
- Embracement and enhancement of performance-based Safety Culture.
- Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
- Problem-solving, decision-making, and critical-thinking skills.
- Attention to detail, ability to stay organized, and work independently.
- Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required.
- Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
- Must be able to speak, read, and write English. Bilingual in Spanish is a plus.
Why Virtual:
At Virtual, we are committed to providing our customers with the highest level of service and support. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, and to contribute to the success of our company.
-
Customer Service Coordinator
2 weeks ago
Deerfield Beach, Florida, United States Vaco Full timeJob Title: Dispatcher/Customer Service RepresentativeVaco is seeking a highly skilled Dispatcher/Customer Service Representative to join our team in the Deerfield Beach Office in Florida.Key Responsibilities:Ensure exceptional customer satisfaction through order taking, dispatching, scheduling, and delivery efficiency monitoring.Develop and maintain strong...
-
Customer Service Representative
1 month ago
Deerfield Beach, Florida, United States Lindstrom Air Conditioning Full timeJob Title: Customer Service RepresentativeCompany: Lindstrom Air ConditioningLocation: Pompano Beach, FLJob Type: Full-TimeJob Description:The Customer Service Representative will be responsible for processing and submitting city permits for residential plumbing jobs. This role requires strong communication skills, attention to detail, and the ability to...
-
Customer Service Representative
4 days ago
Deerfield Beach, Florida, United States Titan Cement Group Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Titan Cement Group.Key Responsibilities:Ensure the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental communications.Successfully complete training...
-
Boynton Beach, Florida, United States Climate Control Services Full timeJob Title: HVAC Service Dispatcher and Opportunity GeneratorClimate Control Services is seeking a highly detail-oriented and proactive HVAC Dispatcher to join our team in Boynton Beach, FL.Key Responsibilities:Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.Manage the dispatch board to keep field...
-
Boynton Beach, Florida, United States Climate Control Services (CCS) Full timeJob DescriptionClimate Control Services (CCS) is seeking a highly detail-oriented HVAC Dispatcher to join our team in Boynton Beach, FL. As a Dispatcher, your primary focus will be on dispatch responsibilities, but you will also handle inbound and outbound phone calls to customers.Key Responsibilities:Dispatch all service calls to ensure maximum scheduling...
-
Scheduling Coordinator
1 week ago
Deerfield Beach, Florida, United States Impact Fire Full timeJob Summary:This role requires a skilled and self-motivated individual to provide service coordination and office administrative support. Key responsibilities include handling customer calls, scheduling work orders, creating estimates and proposals, and ensuring consistent best-in-industry customer satisfaction and business growth.Key Responsibilities:Handle...
-
Dispatch Operations Manager
3 weeks ago
West Palm Beach, Florida, United States Randstad Full timeJob Title: Dispatch ManagerWe are seeking a highly organized and experienced Dispatch Manager to oversee the daily dispatch operations of our client's team.Key Responsibilities:Oversee day-to-day dispatch operations and manage a team of dispatchersDevelop efficient routing schedules for timely and cost-effective delivery or serviceCoordinate with drivers,...
-
Dispatch Operations Manager
2 weeks ago
West Palm Beach, Florida, United States Randstad Full timeJob Title: Dispatch Operations ManagerWe are seeking a highly organized and experienced Dispatch Operations Manager to oversee the daily dispatch operations of our client's team. The ideal candidate will have excellent leadership skills, the ability to multitask in a fast-paced environment, and a keen eye for detail.Key Responsibilities:Oversee day-to-day...
-
Customer Service Representative Position
4 days ago
Deerfield Beach, Florida, United States U-Haul Full timeCustomer Service Representative Job DescriptionAre you a people person looking for a new challenge? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your...
-
Seasonal Part Time Dispatch Supervisor
4 weeks ago
Deerfield Beach, Florida, United States UPS Full timeUnlock your potential at UPS, a Fortune Global 500 organization. We're seeking a Seasonal Part Time Dispatch Supervisor to join our team. As a leader, you'll be responsible for supervising, training, and developing workgroups to ensure safety, productivity, and customer satisfaction.Key Responsibilities:Develop and maintain good working relationships with...
-
Customer Experience Coordinator
4 days ago
Deerfield Beach, Florida, United States Marshalls Full timeCustomer Experience Coordinator at MarshallsAs a key member of our store team, you will be responsible for delivering exceptional customer experiences through role modeling established practices and embodying a positive store culture. Your duties will include accurately ringing customer purchases and returns, counting change back to customers, and supporting...
-
Ambulance Dispatcher
2 weeks ago
Pompano Beach, Florida, United States AMR Corp. Full timeJob Title: DispatcherAre you a detail-oriented and organized individual with excellent communication skills? Do you thrive in fast-paced environments and enjoy working with a team? We are seeking a Dispatcher to join our team at AMR Corp.Job Summary:The Dispatcher will be responsible for responding to emergency and non-emergency calls, assigning and routing...
-
Ambulance Dispatcher
1 week ago
Pompano Beach, Florida, United States AMR Corp. Full timeDispatch AssociateWe are seeking a skilled Ambulance Dispatcher to join our team at AMR Corp. As a key member of our dispatch team, you will be responsible for responding to emergency and non-emergency calls for ambulance and transportation services.Key Responsibilities:Monitor and respond to calls and emails using established call handling...
-
Ambulance Dispatcher
4 days ago
Pompano Beach, Florida, United States AMR Corp. Full timeDispatch Associate Job DescriptionWe are seeking a skilled Dispatch Associate to join our team at AMR Corp. As a Dispatch Associate, you will play a critical role in responding to emergency and non-emergency calls for ambulance and transportation services.Key Responsibilities:Monitor and respond to calls and emails using established call handling...
-
Customer Service Liaison
2 weeks ago
Deerfield Beach, Florida, United States Leica Microsystems Full timeCustomer Advocate Role at Leica MicrosystemsLeica Microsystems is a global leader in developing innovative optical and digital solutions. We're driven by continuous improvement to deliver exceptional customer experiences and create a collaborative work environment.As a Customer Advocate, you'll be the key interface between customers, field service engineers,...
-
Customer Service Representative
2 months ago
Deerfield Beach, Florida, United States Tandym Group Full timeA leading specialty services company, Tandym Group, is seeking a skilled Customer Service Representative to join their team in the Greater Chicago area. In this role, the Customer Service Representative will be responsible for managing customer inquiries and complaints, as well as processing orders, modifications, and escalating issues across various...
-
Ambulance Dispatcher
3 days ago
Pompano Beach, Florida, United States Global Medical Response Inc Full timeAt Global Medical Response Inc, we're seeking a skilled Ambulance Dispatcher to join our team. As a key member of our dispatch operations, you'll play a vital role in responding to emergency and non-emergency calls for ambulance and transportation services.Key Responsibilities:Monitor and respond to calls and emails using our established call handling...
-
Customer Service Representative
1 week ago
Hallandale Beach, Florida, United States A to Z Statewide Plumbing Inc. Full timeJob SummaryA to Z Statewide Plumbing, Inc. is seeking a highly skilled and customer-focused Dispatch Assistant to join our team. As a key member of our dispatch team, you will be responsible for providing exceptional customer service, dispatching technicians, and ensuring seamless communication between customers and our field teams.The ideal candidate will...
-
Security Dispatcher
2 weeks ago
Palm Beach Gardens, Florida, United States Erickson Living Full timeJob SummaryErickson Living is seeking an experienced Security Dispatcher to manage multiple Security & EMS systems from a central location. This part-time, 32 hour/week position requires dispatching emergency and routine calls for service, building rapport with residents and visitors, and providing personalized customer service and hospitality.Key...
-
Customer Service Representative
3 days ago
Deerfield Beach, Florida, United States Domino's Pizza LLC Full timeJob Title: Customer Service RepresentativeJob Summary:Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, answering phone calls, and responding to customer inquiries. You will also be responsible for...