Client Services Coordinator
1 month ago
Become a key player in our team and drive our company forward with excellence in customer service standards.
As a Client Services Coordinator, you will be the first voice that our families hear, clearly outlining our services and leading the process from initial phone call to scheduling of services.
Our families deserve the best, and that's why we hire the best. Your role will be fast-paced, requiring strong multi-tasking skills and a bright, energetic presence.
Primary Responsibilities:
- Respond to all inquiries received via telephone, email, and website leads.
- Engage with internal and external resources to develop referral sources and client acquisition.
- Provide information about Butterfly Effects and our services to families and professionals.
- Verify insurance coverage, upload verification of benefits (VOB), start of care documents, and referral information into Salesforce and our Medical Records System.
- Actively engage clients in a highly responsive and client-focused manner to move clients forward with services.
- Schedule clients with the clinical staff to get families started with ABA therapy.
- Evaluate and modify processes as a member of a collaborative Client Services Team.
- Work collaboratively to drive process improvement related to client communication, referral source development, and new client acquisition.
- Adhere to all HIPAA guidelines/regulations.
Qualifications:
- Strong communication skills; verbal and written.
- A positive, professional phone manner.
- Active and compassionate listener.
- A minimum of 2 years of customer service, intake, or referral development experience.
- Attention to detail with an ability to multitask.
- Knowledge of Windows, Microsoft Office Suite; CRM and EMR experience preferred.
- An excellent work ethic with ability to work with minimal direct supervision.
- Experience in healthcare field strongly preferred.
- High School Diploma or equivalent. College Degree preferred.
COMPANY OVERVIEW:
Butterfly Effects is an Autism Specific Provider Group that implements a home and community-based services treatment model. The treatment model is grounded in the implementation science of Applied Behavior Analysis (ABA), Family-Centered Planning, Routines-Based Intervention, and family participation. BE's treatment philosophy is guided by the belief that services should be provided in the natural environment as early as possible, be individualized for each child/family, and support the unique culture of each family.
Butterfly Effects offers a competitive compensation and benefits package, including major medical, vision, dental, supplemental insurance programs, and a 401K. Relocation expense assistance is available for qualified applicants.
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