Customer Service Coordinator
6 hours ago
Penske Truck Leasing is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service department, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan to ensure exceptional customer service and productivity.
Key Responsibilities- Develop daily and weekly workforce plans to maximize customer service and productivity.
- Communicate with customers regarding maintenance updates, schedule changes, and billing concerns.
- Ensure all Penske Rental units are maintained and prepared for customers.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
- 2 years of customer service experience required.
- At least 1 year of hands-on mechanical experience required.
- 2 years of supervisory experience preferred.
- At least 2 years of service department administration preferred.
- High School diploma or equivalent required.
- Associates Degree, Technical School Degree, or Bachelors Degree preferred.
- ASE certification preferred.
- Prior experience with service scheduling programs and diagnostic programs preferred.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended lengths of time.
- The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
- The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
- The associate must be able to safely work in all weather conditions.
- The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske Truck Leasing is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward.
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