Customer Service Director

3 days ago


Deerfield Beach, Florida, United States Polyglass USA, Inc. Mapei Group Full time
Lead Customer Service Team

As a key member of our team, you will be responsible for leading a team of customer service professionals in delivering exceptional service to our customers. Your goal will be to ensure that our customers receive the highest level of service, resulting in increased customer satisfaction and loyalty.

Key Responsibilities:
  • Develop and implement effective customer service strategies to meet business objectives
  • Lead and motivate a team of customer service professionals to deliver exceptional service
  • Collaborate with internal teams to ensure seamless customer service delivery
  • Investigate and resolve customer complaints in a timely and professional manner
  • Monitor and analyze customer service metrics to identify areas for improvement
Requirements:
  • Minimum of 8 years of experience in customer service and leadership
  • AS-400 or other enterprise-wide system experience preferred
  • Up to 25% travel required for this role
  • Bachelor's degree from a four-year college or university or equivalent preferred

We are looking for a dynamic leader who can inspire and motivate a team to deliver exceptional customer service. If you have a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.



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