Resort Operations Manager
3 weeks ago
Job Summary
As a General Manager at Outrigger Hospitality Group, you will be responsible for the overall operations and effective management of the Hawaii Vacation Condos by Outrigger Rental program. This role requires a strong leader who can work closely with the AOAO and GM to ensure grounds and public areas are in pristine condition. You will be responsible for maximizing profitability, customer satisfaction levels, product quality, service standards, facility maintenance, workplace harmony, and property safety practices in accordance with accepted Outrigger Hotels & Resorts standards.
Key Responsibilities
- Directly responsible for the overall operations and effective management of the Hawaii Vacation Condos by Outrigger Rental program
- Work closely with the AOAO and GM to ensure grounds and public areas are in pristine condition
- Ensure effective leadership of resort operations and all on-site departments
- Effective communication with Outrigger Corporate office
- Maximize profitability, customer satisfaction levels, product quality, service standards, facility maintenance, workplace harmony, and property safety practices in accordance with accepted Outrigger Hotels & Resorts standards
- Maintain positive and proactive communication with individual unit Owners to ensure retention and growth of Outrigger Managed units at the property
- Collaborate with the HKCA Board of Directors and attend Annual Owner Meetings
- Responsible to actively promote the property as a quality condominium resort
- Represent and promote the resort as a caring and supportive corporate citizen in all local community activities
Requirements
- Previous experience in condominium and hotel management, or an equivalent combination of education and experience from which comparable job knowledge and skills have been acquired can be substituted for a degree
- Minimum five (5) years experience in all phases of condominium and/or hotel/resort management, including sales, marketing, yielding, reservation, daily management of all areas of operations involving human resources, budget management, rooms, housekeeping, resort maintenance, long-range planning, and administration of services
- Come work with a company that practices aloha and genuinely extends aloha to all, be they guests or colleagues, strangers or friends
Benefits
- Competitive salary range of $116,000-127,600, with potential for adjustment based on factors such as an applicant's skills, experience, and/or education
- Health Insurance (Dental, Medical, Prescription, Vision)
- Paid Holidays, Sick, Vacation, and Medical Leave
- Retirement Plan (401K)
- Recognition and Award Programs
- Employee Assistance Program
- Discounted Hotel Rates
- And many opportunities for growth through our training and development programs
About Outrigger Hospitality Group
- For more than 75 years, Outrigger has charted a journey of discovery – expanding from Hawai'i to premier resort destinations including Fiji, Mauritius, Thailand, and the Maldives
- The privately held hospitality company invites guests to 'Come Be Here' with authentic Signature Experiences and the Outrigger DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA)
- Outrigger's multi-branded portfolio includes Outrigger Resorts, OHANA Hotels by Outrigger, Hawaii Vacation Condos by Outrigger, Kapalua Villas Maui, and Honua Kai Resort & Spa Maui while also managing select properties from top international hotel brands including Embassy Suites by Hilton and Best Western
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