Security Team Lead

4 weeks ago

Lahaina, Hawaii, United States Royal Lahaina Resort Full time

Job Summary:


The Security Manager will oversee the operations of the Security Department, ensuring a safe and secure environment for guests and employees. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize departmental functions.



Responsibilities:



  • Motivate, coach, counsel, and discipline all Security personnel according to Highgate Hotel's SOPs.
  • Review Activity Reports of all security shifts daily.
  • Review incident reports and ensure they are written in a clear and concise manner.
  • Efficiently relay all information involved in emergency situations to designated management.
  • Assist outside agencies with all communication needs.
  • Assist in supervising and reviewing investigations.
  • Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages, and evacuation measures.
  • Be an active member of the Safety Committee.
  • Monitor and assist with procedures for Lost and Found items.
  • Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
  • Know Innkeeper's Laws and ensure the hotel's compliance.
  • Know and ensure compliance with the Loss Prevention SOPs.
  • Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.
  • Maintain the Emergency response Kit.
  • Assist the Human Resources Department with conducting quarterly locker room audits.
  • Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel's SOPs.
  • Develop employee morale and ensure training of Security personnel.
  • Review Security staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines, and productivity requirements.
  • Maintain Highgate Hotel SOPs regarding Purchase Orders, vouchering of invoices, and checkbook accounting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Ensure implementation of all Highgate Hotel's policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Security staff.
  • Must carry a cell phone and/or radio at all times. Operate radios efficiently and professionally in communicating with hotel staff.
  • Ensure the proper use of radio etiquette within the department.
  • Establish and maintain key control system.
  • Maintain required pars of all Security office and stationary supplies.
  • Perform guest and employee escorts as required.
  • Conduct bag and package inspections.
  • Conduct daily key audits and follow up on any discrepancies.
  • Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.
  • Review Security log book and Guest Request log on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
  • Monitor and ensure the use of the employee entrance.


Requirements:



  • At least 2 years of progressive experience in a hotel or a related field.
  • Supervisory experience preferred.
  • Must be proficient in computer programs including MS Office/Word/Excel, Company approved spreadsheets, and word processing.
  • Must have a valid driver's license from the applicable state.
  • Long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must be able to climb stairs, descend stairs, and run.
  • On occasion must physically deter individuals who pose a threat to guests and/or employees.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as needed.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.


Salary Range:


$60,000 - $65,000/year

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