Spa Operations Manager
3 weeks ago
At The Spa at Hyatt Regency Maui Resort, we are seeking a highly skilled Spa Supervisor to join our team. As a key member of our spa operations, you will be responsible for providing exceptional guest experiences and ensuring the highest level of service standards are met.
Key Responsibilities:
- Provide guests with comprehensive and professional conduct, as well as supervision of Front Desk staff.
- Assist Spa Management with training, product inventory, payroll, scheduling, and financial reporting.
- Conduct daily treatment room checklist inspection and maintain inventory levels.
- Responsible for the day-to-day spa operation duties, including opening and closing, cash handling procedures, general facility maintenance, and audit reconciliations.
- Assist Spa Management in ensuring all monthly sales goals are being achieved.
- Prepare bi-weekly hourly payroll report and approvals for the department.
- Demonstrate respect, sensitivity, and concern for guests' needs and concerns with a professional and pleasant manner.
Requirements:
- Minimum 2-year college Associate's Degree.
- At least 2 years of Supervisor experience.
- Candidate must be authorized to work in the US.
- Must be able to stand for long periods of time.
- Must have a flexible schedule, including days, nights, holidays, and weekends.
- Must be polished, professional, and have a strong command of both written and verbal English.
- Must be organized, timely, and detailed-oriented.
- Basic Computer software skills; Booker, Book4Time, Spa Soft preferred.
- CPR and First Aid certified desirable.
Benefits:
- Medical, Dental, and Vision (Full-Time Employees only)
- 401K Matching
- PTO – Paid/Holiday Time Off
- VTO – Voluntary Time Off
- Discounts on Retail Products and Spa Services
Compensation: $26.50 per hour + Gratuity Pool + Retail Commission
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