Night Guest Services Representative

4 weeks ago


Lahaina, Hawaii, United States Royal Lahaina Resort Full time

Job Summary: We are seeking a skilled Night Guest Services Agent to provide exceptional service to our guests, especially those arriving late. This role requires a high level of attention to detail, strong communication skills, and the ability to work independently.

Key Responsibilities:

  • Guest Service: Provide quality service to all guests, with a focus on late arrival guests.
  • PBX Operator: Perform PBX operator duties as required.
  • End-of-Day Process: Close the end-of-day process for the Food and Beverage Point of Sale (POS) System.
  • Reconciliation: Reconcile all hotel cashier transactions.
  • Reporting: Review, organize, and compile reports on a timely basis, ensuring accuracy of guest billings, account/package postings, and city ledger transactions.

Requirements:

  • Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
  • Attention to Detail: High level of attention to detail, with ability to accurately process transactions and maintain accurate records.
  • Problem-Solving Skills: Ability to make decisions during stressful situations and resolve guest complaints in a professional manner.
  • Technical Skills: Basic computer skills, with ability to navigate the Springer Miller property management system (SMS).

Preferred Qualifications:

  • Previous Hotel or Customer Service Experience: Previous experience in a hotel or customer service role.
  • Previous Night Audit Experience: Previous experience in a night audit role.

Working Conditions:

This role requires the ability to work a variety of shifts, including days, evenings, weekends, and holidays. The Night Guest Services Agent must be able to stand for extended periods and perform tasks that require bending, stooping, kneeling, and sitting.



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