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Concessions Operations Coordinator
2 months ago
About Oak View Group
Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers a comprehensive solution set for a collection of world-class owned venues and a client roster that includes the most influential and highest-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions.
Position Summary
The Concessions Operations Coordinator plays a vital role in enhancing the experience of events at our venues by supporting all aspects of organizing and operating concession stands. This position assists the part-time concessions staff and contributes to the overall success of our events.
Key Responsibilities
- Monitor concession equipment and supplies to ensure optimal performance and maintenance needs.
- Ensure equipment is cleaned and sanitized as needed to maintain a high level of cleanliness and hygiene.
- Collaborate with the Director of Food Services to schedule concession staff and coordinate their activities.
- Train and maintain regular communication with concession staff to ensure they are equipped to provide excellent customer service.
- Maintain written processes for concession staff to follow when operating concession stands.
- Communicate regularly with Events Managers to coordinate concession stand schedules and cash handling procedures.
- Submit invoices and receipts to the Accounting department in a timely manner.
- Meet with the Director of Food Services to review concession operations and discuss areas for improvement.
- Work with the state food inspector to ensure compliance with all regulations and standards.
- Order and receive products (food, beverages, and supplies) from approved vendors.
- Organize product delivery and maintain an inventory of concession supplies.
- Work with the Director of Food Services to determine menus and pricing to ensure profitability and customer satisfaction.
- Prepare menus for printing and electronic display.
- Perform other duties as assigned by the Director of Food Services.
Requirements
- High School Diploma or equivalent.
- Experience working in concessions or a related field.
- Ability to lift 30-40 pounds.
- Availability to work nights and weekends as required.
- Strong critical thinking and problem-solving skills.
- Ability to work collaboratively with others.
- Effective verbal and written communication skills.
- Demonstrated ability to adapt to changing priorities.
