Desktop Field Services Specialist

1 week ago


San Diego, California, United States Volt Full time
Desktop Field Services Specialist

Volt is seeking a skilled Desktop Field Services Specialist to join our team. As a member of our IT End User Technology Team, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities:
  • Provide timely resolution of technical problems and issues involving desktop, laptop, or network services.
  • Coordinate, diagnose, and troubleshoot incoming employee calls with technical problems and information technology issues.
  • Support and maintain effective relationships with users.
  • Network / local Printer, scanner, and other peripheral installation, configuration, and troubleshooting.
  • Desktop imaging and deployment.
  • Upgrade workstations to Windows 10 & Windows 11.
  • Ticketing system documentation and knowledge base article creation.
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
Requirements:
  • Must be willing to work a Wednesday to Sunday work schedule.
  • Excellent communication and troubleshooting skills.
  • Reliable and motivated to grow in their career.
Benefits:
  • Health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law).
  • Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us.



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