Enterprise Client Success Executive

7 days ago


New York, New York, United States OnsiteIQ Full time
About OnsiteIQ:
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We are a leading construction intelligence platform that leverages cutting-edge technology to transform how construction projects are managed and executed. Our innovative platform utilizes AI-powered visual data to provide real-time insights, streamline workflows, and enhance decision-making for construction professionals.


Key Responsibilities:
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  • Build and maintain strong, long-lasting relationships with senior stakeholders at enterprise-level customers, including decision-makers and key influencers.
  • Serve as the main point of contact for strategic initiatives and foster customer loyalty through personalized, high-touch service.
  • Manage high-touch, high-value accounts and leverage project management skills to guide customers through all stages of their journey, from onboarding to ongoing support and growth.
  • Identify opportunities to expand accounts through upselling and cross-selling additional OnsiteIQ products and services, leveraging a deep understanding of the customer's business goals.

Requirements:
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  • Bachelor's degree in business, construction management, project management, or a related field.
  • Proven experience in customer success, account management, or project management with a focus on enterprise-level clients, ideally in the SaaS or construction industry.
  • Strong project management skills with experience overseeing complex, multi-faceted customer initiatives.
  • Exceptional communication and interpersonal skills, with the ability to manage relationships at all levels of the organization.

Benefits:

$75,000 - $85,000 per year, plus performance-based bonuses and flexible PTO. OnsiteIQ offers a competitive salary and benefits package, including flexible PTO and a commitment to creating an equal opportunity workplace.



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