Digital Success Strategist for Enterprise Clients

3 days ago

New York, New York, United States Pixalate, Inc. Full time
Unlock New Revenue Streams with Pixalate

About the Role:

We are seeking an experienced and driven Enterprise Customer Success Director to join our team, with a particular focus on the NAM East Coast market. As a key member of our sales team, you will be responsible for nurturing and growing relationships with our top-tier, strategic enterprise clients across Europe, the Middle East, and Africa.

Your Key Responsibilities:

  • Client Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders within our enterprise and strategic client accounts, with a focus on the NAM market. Act as the main point of contact and advocate for the client within the company.
  • Strategic Planning: Collaborate with clients across the NAM region to understand their business objectives, challenges, and goals. Develop and execute tailored success plans that drive product adoption and demonstrate ROI.
  • Value Delivery: Ensure clients are leveraging our technology to its fullest potential by providing ongoing education, best practices, and insights. Regularly review and analyze account health, identifying opportunities for growth and optimization.
  • Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless client experience. Provide feedback to internal teams based on client input to inform product development and enhancements.
  • Rewards & Recognition: Drive client retention by ensuring high levels of satisfaction and engagement. Identify and pursue opportunities for upselling and cross-selling additional products or services that align with client needs.
  • Performance Metrics: Provide clients with regular reports and performance metrics, demonstrating the impact of our solutions on their advertising campaigns. Use data-driven insights to guide strategic conversations and recommendations.
  • Problem Resolution: Proactively identify and address any issues or concerns that may arise. Work to resolve problems quickly and effectively, ensuring client satisfaction and maintaining strong relationships.

What You'll Need:

  • Experience: 5+ years of experience in a customer success, account management, or consulting role, with a focus on enterprise clients in digital advertising, marketing, or related industries. Experience in IVT detection and familiarity with the NAM market is highly desirable.
  • Industry Knowledge: Deep understanding of the digital advertising ecosystem, including programmatic advertising, media buying, and fraud detection/prevention technologies. Knowledge of market dynamics and regulatory environments within NAM is a plus.
  • Communication Skills: Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels of an organization, especially within diverse cultural contexts in NAM.
  • Analytical Skills: Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. Proficiency in using analytics tools and CRM platforms.

The Benefits:

  • Competitive Salary: $150,000 - $200,000 per annum
  • Bonus structure tied to client growth and retention
  • Comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) matching program
  • Opportunities for professional growth and advancement
  • A dynamic and supportive work environment

About Us:

Pixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites. Our software and data have been used to unearth multiple high-profile criminal and illegal surveillance cases, including those reported by Gizmodo, Adweek, Washington Post, and NBC News.

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