Client Relations Specialist

2 weeks ago

Syracuse, New York, United States Freeman Holdings Group Full time

At Freeman Holdings Group, we embody the principle of "We are Ladies and Gentlemen, serving Ladies and Gentlemen" in every interaction with our clients, colleagues, and team members. Our goal is to attract the most talented individuals for each role within our organization, allowing the unique strengths of each person to shine and enhance the entire team.

  • Is customer satisfaction your top priority?
  • Do you possess a welcoming demeanor?
  • Are you an optimistic and energetic individual?
  • Do you deliver tailored service that fosters customer loyalty?
  • Can you anticipate the needs and desires of others?
  • Do you consistently honor your commitments?
  • Do you thrive in a dynamic work environment?
  • Are you eager to provide unparalleled customer service?
The Client Relations Specialist is tasked with delivering exceptional service to all internal and external clients by leveraging comprehensive knowledge of company offerings and effectively communicating with customers, pilots, and team members within the client relations department.

Key Responsibilities
  1. Welcome clients in a courteous and professional manner.
  2. Offer concierge services to pilots and clients, including reservation management.
  3. Handle invoicing for services provided to clients and pilots.
  4. Document client preferences in the company’s customer service system.
  5. Prepare proactively for all incoming aircraft.
  6. Provide timely feedback to management regarding service issues or client concerns.
  7. Collaborate with the line service team to exceed client service expectations.
  8. Ensure hospitality areas are stocked with refreshments.
  9. Maintain a tidy workspace, including the front desk and lobby areas.
Essential Competencies
  1. Customer-centric approach with a naturally outgoing personality.
  2. Effective communication with clients and team members in person, over the phone, and via radio.
  3. Proficient in computer applications, including Microsoft Office and point of sale systems.
  4. Basic math skills.
  5. Ability to operate a motor vehicle and meet insurance requirements.
  6. Bi-lingual skills are preferred.
Reporting Structure
This position reports directly to the Client Relations Manager.

Work Environment
This role operates in a professional setting, which may involve exposure to various weather conditions and direct interaction with both moving and stationary aircraft.

Physical Requirements
The physical demands outlined here are representative of those that must be met by an employee to successfully fulfill the essential functions of this role, including but not limited to:
  1. Ability to lift up to 25 pounds.
  2. Standing to greet clients during interactions and walking throughout the facility to engage with clients.
  3. Potential exposure to elevated noise levels, chemicals, fumes, and machinery.
Position Type and Expected Hours
This is a non-exempt role that includes shift work, requiring availability for evenings, weekends, and scheduled company holidays.

Travel Requirements
No travel is anticipated for this position.

Qualifications
  1. Experience in customer service, preferably within the service sector.
  2. High School Diploma or equivalent.
  3. This is an entry-level position.
  4. Willingness to work evenings, weekends, and holidays.
  5. Acceptable driving record.
  6. Zero tolerance drug-free workplace, including pre-employment and random screenings.
Compensation
The pay rate is $18.00 per hour, with flexibility based on prior experience in the aviation industry.

Benefits
Our comprehensive benefits package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We appreciate your dedication and offer performance-based bonuses.

Equal Opportunity Statement
Freeman Holdings Group is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Additional Duties
Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Northland Communications Full time

    JOB TITLE: Client Relations Specialist STATUS: Non-Exempt DEPARTMENT: Customer Support REPORTS TO: Director of Customer Support FULL/PART-TIME: Full-Time POSITION OVERVIEW:The Client Relations Specialist is tasked with managing all incoming inquiries related to service applications and requests, along with other associated responsibilities concerning the...

  • Client Relations Specialist

    2 weeks ago

    East Syracuse, New York, United States Emperion Full time

    Job OverviewThe Client Relations Specialist at Emperion plays a vital role in ensuring outstanding client satisfaction by engaging with customers to address inquiries regarding our offerings. This position encompasses various administrative tasks such as document management, including faxing, scanning, copying, and distributing reports and correspondence.Key...

  • Client Relations and Sales Specialist

    2 weeks ago

    Syracuse, New York, United States Hertz Full time

    Position OverviewCompensation: $15.50/hr plus monthly incentivesThe Client Relations and Sales Specialist engages with clients regarding their vehicle rentals. This role focuses on optimizing revenue streams by proactively suggesting additional products and services while effectively addressing client concerns. It is essential to provide exemplary customer...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Southern Glazer's Wine & Spirits Full time

    Overview The Customer Account Coordinator is responsible for ensuring compliance with state and corporate licensing regulations while managing the initiation of new client accounts, modifications in licensing status, and the establishment of delivery protocols. This role involves conducting thorough research to gather relevant market data and making...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Anoplate Full time

    Position OverviewThe Customer Support Coordinator is tasked with providing exceptional service to clients by ensuring accurate and timely communication regarding their orders.Key ResponsibilitiesAct as the primary point of contact for clients, addressing inquiries about order status, pricing, and delivery timelines.Maintain detailed records of customer...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Southern Glazer's Wine & Spirits Full time

    Overview The Customer Account Coordinator diligently complies with state regulations and company policies while managing the initiation of new client accounts, modifications in customer licensing status, setting up delivery schedules, establishing COD terms, and assigning Sales Representatives. Conducts thorough research on market data while making...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Affinity Recruiting Full time

    Position OverviewWe are in search of a dedicated Customer Service Professional to enhance our operations. The successful candidate will possess at least one year of experience in customer support or sales, alongside exceptional communication abilities, proficiency in Microsoft Office, a self-driven attitude, meticulous attention to detail, and strong...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States safeharborwillsandtrusts Full time

    Join Our Growing Legal TeamAt Safe Harbor Wills and Trusts, we are expanding our team and looking for a dedicated full-time legal intake coordinator. In this role, you will be the empathetic voice of our firm, handling incoming inquiries from potential clients during critical moments, assessing their needs, and assisting our attorneys in organizing their...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States safeharborwillsandtrusts Full time

    At Safe Harbor Wills and Trusts, we are experiencing rapid growth and are in search of a dedicated full-time legal intake coordinator to join our team. In this role, you will be the empathetic voice of our firm, managing incoming communications from potential clients during their crucial moments, assessing and qualifying cases, and assisting our attorneys in...

  • Client Relations Specialist

    1 week ago

    Syracuse, New York, United States Affinity Recruiting Full time

    Customer Service Professional OpportunityAffinity Recruiting is in search of a dedicated Customer Service Professional. The successful candidate will possess at least one year of experience in customer service or sales, alongside exceptional communication abilities, proficiency in Microsoft Office Suite, self-motivation, meticulous attention to detail, and...

  • Client Relations Specialist

    1 week ago

    Syracuse, New York, United States Affinity Recruiting Full time

    Customer Service Professional OpportunityWe are in search of a dedicated Customer Service Professional to enhance our operations. The ideal candidate will possess at least 1 year of experience in customer service or sales, along with exceptional communication abilities, proficiency in Microsoft Office Suite, self-driven motivation, meticulous attention to...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Alera Group Full time

    Position OverviewAre you seeking a role with a company that prioritizes employee development and values its workforce? Do you thrive in a collaborative environment, assisting colleagues while delivering exceptional service to clients? If you are eager to broaden your understanding of the insurance sector and work within a team that emphasizes growth, skill...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Alera Group Full time

    About the RoleAre you seeking a position with a firm that prioritizes employee development and values its workforce? Do you thrive in a collaborative environment, assisting colleagues while delivering exceptional service to clients? If you are eager to deepen your understanding of the insurance sector and join a team that emphasizes growth, skill...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Million Air Full time

    Job OverviewAt Million Air, we embody the principle of "We are Ladies and Gentlemen, serving Ladies and Gentlemen" in every interaction with our clientele, colleagues, and team members. Our aim is to recruit the most talented individuals for each role within our organization, allowing the distinct qualities of each person to shine and enhance the overall...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Million Air Full time

    Job OverviewAt Million Air, we embody the principle of treating every individual with respect and courtesy. Our commitment to exceptional service is reflected in our interactions with customers, colleagues, and partners. We are dedicated to attracting top talent who can enhance our team with their unique skills and attributes.Key ResponsibilitiesWelcome...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Anoplate Full time

    Position OverviewThe Customer Support Coordinator is primarily tasked with delivering exceptional service to Anoplate's clientele by providing precise and timely information regarding their orders.Key ResponsibilitiesAct as the voice of the customer within Anoplate, attending daily production meetings to gather accurate updates from Production, Quality, and...

  • Client Care Specialist

    6 days ago

    Syracuse, New York, United States Adecco US, Inc. Full time

    Job Summary:Adecco US, Inc. is seeking a highly skilled and compassionate Client Care Specialist to join our team. As a Client Care Specialist, you will be responsible for providing exceptional support and care to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Develop and maintain strong relationships with clients, providing...

  • Client Relations Administrative Coordinator

    1 week ago

    Syracuse, New York, United States Remedy Intelligent Staffing Full time

    Job OverviewRemedy Intelligent Staffing is excited to partner with a local manufacturing firm seeking a dedicated Client Relations Administrative Coordinator.The Coordinator will serve as the primary point of contact for client interactions.Below are additional details regarding the position:Position Title: Client Relations Administrative...

  • Client Support Specialist

    6 days ago

    Syracuse, New York, United States Adecco US, Inc. Full time

    Job Summary:Adecco US, Inc. is seeking a highly skilled and compassionate Client Care Specialist to join our team. As a Client Care Specialist, you will play a vital role in providing exceptional support and care to our clients, ensuring their independence and well-being.Key Responsibilities:Develop and maintain positive relationships with clients, providing...

  • Client Relations Specialist

    2 weeks ago

    Syracuse, New York, United States Alera Group Full time

    Position OverviewAre you seeking a fulfilling career with a company that prioritizes employee development and invests in its workforce? Do you thrive in a collaborative environment, assisting colleagues and delivering exceptional customer service? If you are eager to broaden your understanding of the insurance sector and work with a team that emphasizes...