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Product Support Sales Representative

1 month ago

Spokane, Washington, United States Modern Machinery Full time
Job Title: Product Support Sales Representative

Job Summary:
As a Product Support Sales Representative at Modern Machinery, you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This role requires an ambitious and passionate individual who can deliver innovative product support solutions to our customers.

Key Responsibilities:
  • Develop and maintain strong relationships with assigned customers to ensure their satisfaction and loyalty.
  • Promote growth and increase sales activity for parts and service by identifying new or additional opportunities for aftermarket sales.
  • Provide customers with quotes related to product support and perform machine inspections and evaluations.
  • Communicate the progress of repair(s) to customer's equipment in the shop and assist in successfully negotiating and settling customer product support disputes.

Requirements:
  • Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around - customers, suppliers, manufacturers, and co-workers.
  • Provide exceptional customer service and effectively manage relationships both internally and externally.
  • Have good verbal and written communication skills and be able to exercise integrity, confidentiality, and discretion.
  • Be capable of working with all levels of the organization and have excellent time management and organizational skills.

Education/Experience:
  • High School diploma required. Bachelor's degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience.
  • Proficient in Microsoft Office products (Outlook, Word, and Excel).

Nature/Scope of Job:
  • Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
  • Must be able to travel on a regular basis to include overnight stays.