Logistics Coordinator

2 weeks ago


Chicago, Illinois, United States Green Paws Chicago Full time

NOTE:

This position involves participation in a rotation of weekend and evening on-call responsibilities.

Applicants must reside within a reasonable distance of the office location.

In a dynamic environment with numerous pet care professionals and a diverse client base, it is essential to ensure that all operations run seamlessly.

Our office thrives on a fast-paced atmosphere, and to maintain our growth trajectory, we require a dedicated professional to keep our operations on track.

Are you someone who excels at problem-solving? Do you have a keen eye for detail and a passion for managing the logistical aspects of a growing business? Are you proactive and results-driven? If you find excitement in overseeing a large team and managing the daily operations of a logistics-focused organization, this role is for you.


Key Responsibilities:

- Responding to scheduling inquiries via various communication channels and our specialized software platform.

- Setting appointments and managing schedules effectively.

- Addressing client billing questions and concerns.

- Engaging with prospective clients and facilitating onboarding processes.

- Collaborating with the office team to strategize for organic growth.

- Ensuring a high level of client satisfaction.

- Participating in marketing initiatives.

- Performing various office tasks as needed.


Qualifications:

- Proven experience in a similar role within a small business environment, with strong references.

- Exceptional communication skills, both verbal and written, are essential.

- Ability to maintain a positive demeanor while handling client interactions, even in challenging situations.

- Strong typing skills with a minimum typing speed of 30 words per minute.

- Attention to detail in data entry is critical, as accuracy is paramount in our operations.

- Capability to manage multiple tasks efficiently without compromising quality.

- Proficiency in using various software tools, including Google Docs and Google Sheets.

- A strong work ethic and commitment to customer satisfaction are vital for success in this role.

Normal office hours are Monday through Friday, with additional on-call responsibilities during evenings and weekends as needed.

Other responsibilities may include conducting virtual meetings with new clients and providing support to the field team when necessary.



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