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Transportation Logistics Coordinator
2 months ago
The Transportation Logistics Coordinator is responsible for fostering relationships with external customers to ensure freight is transported per customer needs. This position is responsible for facilitating the daily operations with current shippers and carriers, routinely looking for ways to reduce the customers cost while increasing Kenco Group's revenue and margin. This position is consultative in providing logistics solutions based on individual customer needs. Accounts are maintained and grown through high-touch customer service, technology tools, and daily communication.
Key Responsibilities- Serve as a primary point of contact for dedicated transportation management customers; fostering relationships that are mutually beneficial for both our customers and Kenco Group that result in increased revenue and margin for Transportation Management.
- Lead the pricing efforts and create effective innovative strategies for customers inclusive of profitability analyses, equipment and mode considerations, and market capacity intel.
- Lead the negotiation, pricing, modal decisions, and other commercial terms between carriers to maximize profitability for the account and meet the expectations of the customer for service.
- Constantly review customer carrier charges and work with carriers to dispute charge backs if needed.
- Provide guidance to ensure that customer service and service level agreement is protected.
- Constantly evaluates processes and approach for areas of improvement and efficiency to streamline processes, enhance relationships, and grow business margins.
- Assist in preparing for Quarterly Business Reviews (QBRs) and attend meetings (on/off-site) to assist Kenco Group Leaders with customer questions and managing expectations.
- Quickly optimize customers shipping needs and make quick decisions about shipping modes based on customers demands, this may include changing the mode of transportation and date of delivery on one shipment or multiple shipments.
- Utilize and maintain subject matter knowledge on shipping paper and be able to correctly classify freight to ensure proper rating and carrier selection.
- Inbound/outbound load planning, shipment tendering, safety, and overall customer service functions, ensuring the customers freight handled within our contractual guidelines, proper security measures for high-value goods.
- Maintain fluid communications with internal and external stakeholders regarding established performance metrics and provide insight as needed; ensuring alignment with strategic directives.
- Assist with freight claims with carriers and payment of freight invoices.
- Bachelor's in Logistics, Accounting, Finance, or equivalent transportation management work experience (1-3 years) required; combination of college and experience preferred.
- Strong PC skills and proficient with all Microsoft Office applications.
- Effective problem solver and decision maker with a strong capability to assess workload and prioritize tasks.
- Self-motivated with an eye for detail and ability to work in a fast-paced changing environment.
- High-touch customer service mindset and ability to provide clear, honest, and proactive communication.
- Excellent communications and analytical skills with proven ability to follow up on issues.
- Ability to work in a rapidly changing business environment.
- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Decision Quality - Making good and timely decisions that keep the organization moving forward.
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
