Restaurant Manager

24 hours ago


Hackensack, New Jersey, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Manager to join our team at a locally owned and operated Dunkin' franchise. As a Restaurant Manager, you will be responsible for maintaining a customer service focus, passion for results, and a desire to develop a great team.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our loyal customers, ensuring a positive experience in our restaurant.
  • Team Leadership: Lead and motivate a high-performing team, providing clear and precise directions to achieve sales and customer satisfaction goals.
  • Problem Solving: Anticipate and resolve customer complaints and issues in a timely and professional manner.
  • Operations: Oversee the day-to-day operations of the restaurant, including inventory management, scheduling, and employee development.
  • Business Development: Identify opportunities to increase sales and revenue, implementing strategies to drive business growth.
Requirements
  • Leadership Experience: Previous managerial experience in a fast-paced, customer-facing environment.
  • Customer Service Skills: Excellent customer service skills, with the ability to build strong relationships with customers and employees.
  • Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with employees, customers, and vendors.
  • Problem-Solving Skills: Ability to anticipate and resolve customer complaints and issues in a timely and professional manner.
  • Education and Certifications: High school diploma or equivalent required; bachelor's degree in business or a related field preferred.
What We Offer
  • Competitive Compensation: Competitive wages and monthly bonuses.
  • Benefits: Comprehensive benefits package, including health insurance, paid time off, and discounts on Dunkin' products.
  • Opportunities for Growth: Opportunities for career advancement and professional development within the company.


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