Restaurant Operations Manager

19 hours ago


Hackensack, New Jersey, United States Wonder Full time
About Us

At Wonder, we're revolutionizing the way people experience food. Our mission is to make world-class cuisine accessible to everyone, no matter where they live. We're a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs.

About the Role

We're seeking a highly skilled Restaurant General Manager to lead our restaurant operations. As a key member of our team, you'll be responsible for ensuring exceptional customer service, driving business growth, and maintaining a safe and efficient work environment.

Key Responsibilities
  • Manage Operations and Drive Results
    • Lead and motivate a team of hourly restaurant team members and supporting management staff
    • Recruit, onboard, and train top-tier talent for your restaurant
    • Manage profit and loss (P&L) to meet operational goals and adhere to the budget
    • Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes
    • Demonstrate effective floor management by optimizing staff deployment for maximum efficiency
    • Address performance issues promptly and respectfully through coaching, counseling, and conflict resolution
    • Drive restaurant sales and service efficiency by resolving operational obstacles
    • Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines
  • Manage Food Safety and Team Member Safety
    • Prioritize team member safety through clear communication and leading by example
    • Maintain consistent adherence to food safety and security standards
  • Provide Best-in-Class Customer Service
    • Ensure all team members deliver excellent customer service
    • Monitor team performance from the customer's perspective and acknowledge outstanding performance
    • Schedule daily labor to meet business needs and deliver exceptional customer service
Requirements
  • Must be 21 years old and legally authorized to work in the US
  • Must be able to lift 50 pounds
  • Must be able to stand for a full shift while working
  • Must have open availability, including night and weekend availability
  • Must have a current Food Handlers Certification
Benefits
  • Medical, Dental, and Vision Insurance
  • 100% employer-paid Life Insurance
  • 401(k) Retirement Plan
  • Employer match for Health Savings Account (HSA)
  • Learning and Development opportunities to advance your career
  • Employee Stock
  • Employee Discount


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