Customer Experience Coordinator
6 days ago
We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at Marshalls. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.
Key Responsibilities- Lead by example, demonstrating outstanding customer service and promoting a culture of honesty and integrity
- Train and mentor associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Communicate effectively with management and associates, setting and addressing priorities, and providing progress updates
- Available to work a flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques and ability to multitask
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
We offer a competitive starting pay range of $13.00 to $13.50 per hour, as well as a range of benefits, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.
We are an equal opportunity employer and welcome applications from diverse candidates. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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