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Customer Success Specialist

1 month ago

Durham, North Carolina, United States Cisco Full time
Job Description

Cisco is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Experience organization, you will be responsible for delivering targeted engagements to increase product awareness, share best practices, and drive product consumption and business value.

The ideal candidate will possess deep technical knowledge with a focus on connecting Cisco solutions to customer use cases, continuously learning new technologies and best practices. They will also have a customer-centric mindset, proactively understanding customer needs and driving decisions to enhance customer value and satisfaction.

The role requires collaboration with internal and external teams to encourage technical implementation decisions, operating effectively in both remote and face-to-face environments. The successful candidate will have a strong understanding of high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals.

Key responsibilities include customer engagement, technical expertise, risk management, collaboration, product feedback and advocacy, and strategic advice and adoption journey. The ideal candidate will have a proven track record of delivering consultative sessions, interactive technical presentations, and collaborating on quarterly business reviews (QBRs).

The preferred candidate will have experience engaging with key customers, understanding their unique needs, and applying industry best practices to drive successful outcomes. They will also have a strong understanding of relevant Cisco products, including the NCS 5xx, ASR 9000, NCS 5500, and Cisco 8000 product suite.

Cisco offers a dynamic and inclusive work environment, where individuality and teamwork drive us to power an inclusive future. We innovate beyond hardware into software and security, creating intuitive networks that adapt and protect. Our culture fosters innovation, creativity, and learning from failures. We give our best, take accountability, and embrace diversity and equality.