Customer Experience Associate

4 weeks ago


Durham, North Carolina, United States Knitwell Group Full time
About Us
At Lane Bryant, we're dedicated to empowering women through fashion and self-expression. Our brand has been a leader in the plus-size industry for over 120 years, and we're committed to creating a welcoming and inclusive environment for all customers.

The Role
We're seeking a Customer Specialist to join our team, providing exceptional shopping experiences for our customers. As a Customer Specialist, you'll be responsible for creating authentic connections with customers, helping them discover products they love, and supporting an inclusive store environment. If you're passionate about fashion and customer service, we'd love to hear from you.

Key Responsibilities
  • Welcome and engage with customers to understand their needs and support their shopping experiences.
  • Share your knowledge of our products and services with customers to outfit and inspire them.
  • Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
  • Promote in-store events and company programs that support the brand.
  • Contribute to the store's success by maintaining the highest brand and execution standards.
  • Support an inclusive and welcoming store environment for customers and associates.
Requirements
  • Prior retail experience or customer-focused experience.
  • Passion for styling and love of working with people.
  • Flexible availability - including evenings, weekends, and holidays.
  • Ability to read, write, and communicate in English.
  • Proficient with technology, including an ability to operate store systems accurately.
Benefits
  • Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands.
  • Support for your individual development plus opportunity for growth within our family of brands.
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.


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