Customer Success Director

3 days ago


Durham, North Carolina, United States Avalara Full time

Customer Success Director

Drive maximum life-time customer value by recruiting, training, and leading a team of 5-8 Customer Account Executives. Possess outstanding planning and time management skills, and bring customer-facing skills and technical acumen.

Key Responsibilities:

  • Work with external customers and across departments within Avalara to ensure customer satisfaction and explore future growth opportunities.
  • Assume accountability for the retention and growth of Avalara customers and exceed annual, quarterly, and monthly metrics set by executive leadership and the board of directors.
  • Forecast sales and retention status for assigned accounts.
  • Grow customer lifetime value by understanding customer needs and recommending new add-on solutions and building on upgrade sales to existing Avalara customers.
  • Manage sales cycles ranging from 30 days to 1 year, negotiating complex contracts.
  • Ensure team executes a customer management strategy to build relationships to support retention for existing Avalara accounts.
  • Identify at-risk renewals and collaborate with our teams to secure them.
  • Coach, develop, and lead a growing team of Customer Account Managers.
  • Communicate a clear vision, plan, and associated goals for success to your management and direct reports.

Requirements:

  • 10 years' experience in a sales leadership position.
  • Successful track record in reaching or exceeding goals in customer retention and expansion sales.
  • Experience as a sales leader selling to upper mid-market/Enterprise customers.
  • Experience maintaining outstanding external customer relationships, including experience guiding dissatisfied customers to mutually satisfactory solutions.

About Avalara:

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. We support hybrid work and flexible schedules for our employees. We're defining the relationship between tax and tech.



  • Durham, North Carolina, United States Duke University Full time

    Job SummaryDuke University seeks a talented professional to join its team as an Assistant Director of Academic Success. This role is an opportunity to create and manage academic success programs at the undergraduate level, collaborating with campus and external partners to help students excel academically and strengthen their connections to faculty.Key...


  • Durham, North Carolina, United States Cisco Full time

    Job DescriptionCisco is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Experience organization, you will play a critical role in accelerating customer adoption of Cisco products and solutions.Key Responsibilities:Conduct targeted consultative sessions and interactive technical presentations to increase...


  • Durham, North Carolina, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Potential with Symmetry Financial GroupAre you ready to take your career to the next level and build a successful business that generates system-driven income?As a Customer Success Representative with Symmetry Financial Group, you will have the opportunity to work with clients who are genuinely interested in our services, and enjoy uncapped...


  • Durham, North Carolina, United States Cisco Full time

    Job DescriptionCisco is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Experience organization, you will be responsible for delivering targeted engagements to increase product awareness, share best practices, and drive product consumption and business value.The ideal candidate will possess deep...


  • Durham, North Carolina, United States Duke University Full time

    Administrative Director Opportunity at Duke UniversityWe are seeking an exceptional Administrative Director to join our team at Duke University. This key role will report directly to the DHIP Vice President for Growth and Network Development and work closely with the DHIP Chief Financial Officer, DHIP Community Chief Medical Officer, and DHIP VP of...

  • Marketing Director

    4 days ago


    Durham, North Carolina, United States Fortrea Full time

    Marketing Director Job DescriptionFortrea is seeking a highly skilled Marketing Director to lead our strategic marketing efforts. As a key member of our team, you will be responsible for developing and implementing comprehensive marketing strategies that align with our goals and objectives.Key Responsibilities:Develop and implement marketing strategies that...


  • Durham, North Carolina, United States GlaxoSmithKline Full time

    Job Title: Director of Commercial AnalyticsGlaxoSmithKline is seeking a highly skilled Director of Commercial Analytics to join our team. As a key member of our Commercial Analytics function, you will be responsible for driving business growth through data-driven decision making.About the Role:This is an exciting opportunity to lead a team of analysts and...

  • Medical Director

    2 weeks ago


    Durham, North Carolina, United States bioMerieux Inc. Full time

    Job Title: Medical DirectorbioMerieux Inc. is seeking a highly skilled Medical Director to join our team. As a Medical Director, you will be responsible for leading strategic clinical liaison efforts with professional societies and advanced healthcare systems.Key Responsibilities:Provide strategic North America Medical Affairs support for Global Medical...

  • IT Director

    1 week ago


    Durham, North Carolina, United States LHH Recruitment Solutions Full time

    LHH Recruitment Solutions is seeking a seasoned IT Director to lead the development and execution of IT initiatives for a fast-growing client in the distribution space.The ideal candidate will oversee information technology systems, establish processes and procedures, and analyze and optimize business processes and technology initiatives to improve...

  • Key Account Director

    3 weeks ago


    Durham, North Carolina, United States FUJIFILM Holdings America Corporation Full time

    Job Title: Key Account DirectorFUJIFILM Diosynth Biotechnologies is seeking a highly skilled Key Account Director to join our Global Alliance Management team. As a Key Account Director, you will play a critical role in developing and executing strategies to strengthen existing relationships and foster new relationships with key accounts to support the...

  • Account Director II

    4 weeks ago


    Durham, North Carolina, United States Lumen Inc Full time

    About LumenLumen is a leading provider of innovative solutions that connect people, data, and applications. Our mission is to ignite business growth by delivering exceptional customer experiences. We are committed to teamwork, trust, and transparency, and we strive to create a culture that values diversity and inclusion.The RoleWe are seeking a highly...

  • Account Director II

    4 weeks ago


    Durham, North Carolina, United States Lumen Inc Full time

    About LumenLumen is a leading provider of innovative solutions that connect people, data, and applications. Our mission is to ignite business growth by delivering exceptional customer experiences. We are committed to teamwork, trust, and transparency, and we strive to create a culture that values diversity and inclusion.The RoleWe are seeking a highly...

  • Key Account Director

    3 weeks ago


    Durham, North Carolina, United States FUJIFILM Corporation Full time

    Job Title: Key Account DirectorFUJIFILM Diosynth Biotechnologies is seeking a highly skilled Key Account Director to join our Global Alliance Management team. As a Key Account Director, you will play a critical role in developing and executing strategies to strengthen existing relationships and foster new relationships with key accounts to support the...


  • Durham, North Carolina, United States EasyCare Recruiting Full time

    Automotive Sales Director We are seeking a highly motivated and experienced Automotive Sales Director to lead our sales team to success. The ideal candidate will have a proven track record of exceptional customer service, sales skills, and training abilities. Key Responsibilities Develop and implement effective sales strategies to drive business growth...


  • Durham, North Carolina, United States GlaxoSmithKline Full time

    Job Title: Director, Market Access Above Brand StrategyGlaxoSmithKline is seeking a highly skilled Director to lead innovative Market Access strategies across its entire portfolio.About the Role:The successful candidate will be responsible for driving forward-thinking Market Access initiatives, collaborating with cross-functional stakeholders, and developing...


  • Durham, North Carolina, United States Almac Group Full time

    Job DescriptionAlmac Group is seeking a Director of Project Services to oversee the development of the Project Services department. The successful candidate will be responsible for delivering exceptional service to customers through project teams at Almac Clinical Services sites. Key responsibilities include:Providing day-to-day leadership and guidance to...


  • Durham, North Carolina, United States Thermo Fisher Scientific Full time

    Product Management DirectorThermo Fisher Scientific is seeking a Product Management Director to lead the product portfolio strategy and execution within the BioProduction Group. This role offers a blend of strategic leadership, global exposure, and the chance to drive innovative solutions in a constantly evolving industry.Key ResponsibilitiesExpand product...

  • Medical Director

    4 weeks ago


    Durham, North Carolina, United States bioMerieux Inc. Full time

    Job Title: Field Medical DirectorDescriptionJoin bioMerieux Inc. as a Field Medical Director and play a pivotal role in shaping the company's medical strategy in North America. As a seasoned healthcare professional, you will be responsible for developing and executing strategic partnerships with professional societies, national reference laboratories, and...


  • Durham, North Carolina, United States 10480 ViiV Healthcare Company Full time

    Director, Rukobia MarketingViiV Healthcare is seeking a highly skilled and experienced Director, Rukobia Marketing to join our team. As a key member of our marketing team, you will be responsible for developing and implementing comprehensive marketing strategies to promote Fostemsavir and other HIV treatments.Key Responsibilities:Design and execute marketing...


  • Durham, North Carolina, United States Avalara Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Account Executive Manager to join our team at Avalara. As a key member of our leadership team, you will be responsible for driving maximum life-time customer value by recruiting, training, and leading a team of 7-10 Enterprise Customer Account Managers.You will work closely with external...