Customer Experience Representative

7 days ago


Durham, North Carolina, United States Cottonwood Residential Full time
Job Overview

Cottonwood Residential is seeking a highly motivated and customer-focused Part Time Customer Experience Specialist to join our team at Heights at Meridian Apartments in Durham, NC.

This role requires a flexible schedule, primarily weekends and evening hours, with a focus on providing exceptional customer service to residents and prospective residents.

Key Responsibilities:

  • Provide courteous and prompt responses to resident and prospect inquiries via phone, email, and text
  • Ensure apartments are ready to show daily and for upcoming move-ins
  • Walk buildings, amenities, and vacant apartment homes to ensure quality meets Cottonwood Standards
  • Understand pricing and information about all available apartment homes and answer questions for prospective renters
  • Assist in planning community events and social media marketing
  • Maintain community-related communications and vendor relationships
  • Organize package room daily as packages are delivered

Cottonwood Residential is committed to providing an exceptional customer experience, and we're looking for someone who shares our passion for delivering outstanding service.



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