Customer Care Specialist

1 week ago

Milpitas, California, United States SuperCare Health Full time
Job Summary: We are seeking a highly skilled Customer Care Specialist to join our team at SuperCare Health. As a key member of our respiratory services team, you will be responsible for providing exceptional customer service to patients, clients, and referral sources. Your primary focus will be on maintaining a positive and helpful attitude, ensuring that all customers receive excellent service.

Key Responsibilities:

* Answer incoming phone calls and faxes, taking customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
* Maintain open communication with patients/clients and referral sources
* Respond to patient/client questions and problems
* Service walk-in customers as needed
* Prepare intake, gathering all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
* Gather all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
* Verify medical necessity with physician
* Verify eligibility and coverage with Insurance and carrier according to guidelines or contract
* Verify payer (with matrix), obtains authorization, expiration date
* Verify patient demographics and prior equipment usage with patient
* Inform patient of financial responsibilities: copay, share of cost, deductible, etc.
* Enter data and each order (new or otherwise) in system accurately and in a timely manner
* Process closet and on-call orders as received
* Enter notes in appropriate areas of insurance, general, and authorizations in the computer system
* Process orders to shipping or dispatching for Technician or RT deliveries
* Remain knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
* Attend all departmental meetings, company meetings, and in-services
* Reports to work daily and is ready to work at the scheduled start time
* Works Saturday assignment as needed or scheduled
* Performs any other duties that may be requested by supervisor or management
* Understand and adheres to all of SuperCare Health company policies
* To remain knowledgeable to date on all products, guidelines and insurance coverage trends
* Maintain a professional safe and clean work environment.

Requirements:

* Experience with Medical Supply Company
* Knowledge of diagnosis and Medical terminology
* Excellent Customer Service skills
* Detail oriented
* Previous Management/Supervisor or Lead experience
* Proficiency in Microsoft Word, Outlook, and PowerPoint
* Experience in healthcare, medical and/or HME industry (preferred)
* Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
* Strong organizational skills and detail oriented
* Bilingual Spanish Preferred

Benefits:

* Medical
* Dental
* Vision
* Flexible Savings Account
* 401K
* Voluntary Life Insurance
* Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

* Paid Training
* Paid Time Off
* Sick Time
* Growth Opportunities
* Employee Referral Reward Program
* Employee Discount Program

What SuperCare Health is About:

SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to-end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.

  • Sales Associate

    4 days ago

    Milpitas, California, United States Uniqlo Co., Ltd. Full time

    Job Title: Sales Associate - Customer Service SpecialistAt Uniqlo Co., Ltd., we are seeking a highly skilled Sales Associate - Customer Service Specialist to join our team. As a Sales Associate - Customer Service Specialist, you will be responsible for providing exceptional customer service, meeting and exceeding sales goals, and maintaining brand and...

  • Customer Engagement Specialist

    2 months ago

    Milpitas, California, United States Taymax Group Full time

    Become a part of our dynamic team! We are seeking a Customer Engagement Specialist to deliver outstanding service at our fitness facility. If you are enthusiastic about health and wellness, possess a positive demeanor, and have excellent customer interaction skills, we would love to connect with you.Position Overview:Welcome members, potential members, and...

  • Hearing Care Specialist

    1 month ago

    Milpitas, California, United States Amplifon Full time

    About Us:Amplifon is a global leader in the hearing care retail industry, dedicated to connecting people and resources to improve the lives of those with hearing loss. Our mission is to provide exceptional hearing care services and solutions to our customers.About the Role:We are seeking a skilled Hearing Care Specialist to join our team. As a trusted...

  • Customer Service Ambassador

    1 month ago

    Milpitas, California, United States Envision Motors of Milpitas Full time

    Job Summary:Envision Motors of Milpitas is seeking a skilled and courteous Welcome Specialist to provide exceptional customer service. The ideal candidate will be responsible for greeting and assisting customers in a friendly and efficient manner, ensuring a positive experience from the moment they arrive.Key Responsibilities: Greet all customers with a warm...

  • Veterinary Care Specialist

    1 week ago

    Milpitas, California, United States COMPANION PET PARTNERS, LLC Full time

    Parktown Veterinary Clinic is a dedicated and passionate animal care facility committed to delivering exceptional veterinary care.We are seeking a skilled and caring Veterinary Care Specialist to join our team. As a key member of our veterinary support staff, you will play a vital role in providing comprehensive medical care for pets.Responsibilities...

  • Bilingual Customer Service Representative

    3 days ago

    Milpitas, California, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionAt The Sherwin-Williams Company, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering customer inquiries, and recommending products to meet their needs.Key...

  • Veterinary Assistant

    2 weeks ago

    Milpitas, California, United States Petco Full time

    Job Title: Veterinary AssistantJoin Petco, a leading health and wellness company, in our mission to improve the lives of pets, pet parents, and our planet. As a Veterinary Assistant, you will play a critical role in providing exceptional medical care to our patients and delivering outstanding customer service to their owners.Key Responsibilities:Assist...

  • Nurse Care Specialist

    4 days ago

    Milpitas, California, United States Angel Care Home Health Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our Home Health Team at Angel Care Home Health. As a key member of our team, you will be responsible for creating and managing personalized care plans for patients in San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, and Marin Counties.Responsibilities Coordinate with colleagues to...

  • Customer Support Specialist

    1 week ago

    Milpitas, California, United States KLA Full time

    Job Summary:We are seeking a highly skilled Customer Support Engineer to join our team. As a Customer Support Engineer, you will be responsible for providing exceptional service support to customers, encompassing system commissioning, system breakdown repairs, and preventative maintenance support. You will also generate a close working relationship with...

  • Bilingual Customer Service Representative

    1 week ago

    Milpitas, California, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions, and recommending solutions to meet their needs.Key...

  • Product Installation Specialist

    4 days ago

    Milpitas, California, United States KLA Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Product Installation Specialist to join our team at KLA. As a Product Installation Specialist, you will be responsible for installing and maintaining complex capital equipment in the semiconductor manufacturing industry.Key Responsibilities:Install and align complex capital equipment at customer...

  • Product Installation Specialist

    2 weeks ago

    Milpitas, California, United States KLA Full time

    Job Title: Product Installation SpecialistAt KLA, we are seeking a highly skilled Product Installation Specialist to join our team. As a key member of our service organization, you will be responsible for installing and commissioning complex capital equipment at customer sites.Key Responsibilities:Install and commission new tools at customer sites, ensuring...

  • Delivery Specialist

    2 weeks ago

    Milpitas, California, United States O'Reilly Auto Parts Full time

    Job Title: Delivery SpecialistAt O'Reilly Auto Parts, we're seeking a highly skilled and motivated Delivery Specialist to join our team. As a Delivery Specialist, you will be responsible for delivering parts and products to professional customers in a safe and efficient manner.Key Responsibilities:Operate company vehicles to deliver parts and products to...

  • Bilingual Customer Service Representative

    7 days ago

    Milpitas, California, United States Sherwin-Williams Full time

    Job SummaryAs a Customer Service Specialist at Sherwin-Williams, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our retail stores. This is a full-time opportunity to join a dynamic team and contribute to the success of a leading paint and coatings company.Key ResponsibilitiesProvide exceptional...

  • Customer Service and Sales Support Representative

    1 week ago

    Milpitas, California, United States Samra Organization Full time

    Job OverviewWe're seeking a highly motivated and customer-focused Sales and Customer Engagement Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and sales support from the comfort of your own home.Key Responsibilities:Provide friendly, professional, and helpful customer...

  • Technical Support Specialist

    1 week ago

    Milpitas, California, United States KLA Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to provide remote and onsite service support for our customers in North America. The successful candidate will be responsible for installing and commissioning equipment, providing technical support to customers, and generating feedback to improve product and business processes.Key...

  • Construction Restoration Specialist

    2 weeks ago

    Milpitas, California, United States ServiceMaster Full time

    Job Title: Construction Restoration SpecialistWe are seeking a highly motivated and detail-oriented Construction Restoration Specialist to join our team at ServiceMaster Restore by SRS. As a key member of our disaster recovery team, you will play a critical role in restoring properties to their pre-loss condition.Responsibilities:Assist lead technicians and...

  • Merchandising Specialist

    3 weeks ago

    Milpitas, California, United States Acosta Sales & Marketing Full time

    Merchandiser Specialist Job DescriptionJob Summary: We are seeking a highly motivated and detail-oriented Merchandiser Specialist to join our team. As a Merchandiser Specialist, you will be responsible for representing our clients' products in retail stores, executing merchandising activities, and providing excellent customer service.Key...

  • Product Installation Specialist

    2 weeks ago

    Milpitas, California, United States KLA Full time

    Job Title: Product Installation SpecialistAt KLA, we are seeking a highly skilled Product Installation Specialist to join our team. As a key member of our Services organization, you will be responsible for installing and maintaining complex capital equipment at customer sites.Key Responsibilities:Install and commission new equipment, ensuring optimal...

  • Sales Specialist

    3 weeks ago

    Milpitas, California, United States PayActiv Inc Full time

    Job Title: Sales Specialist - Mid MarketWe are seeking an experienced Sales Specialist to join our team at PayActiv Inc. As a Sales Specialist, you will be responsible for driving sales growth in the mid-market segment, developing and executing sales strategies, and building strong relationships with customers and partners.Key Responsibilities:Develop and...