Bilingual Customer Service Representative
7 days ago
As a Customer Service Specialist at Sherwin-Williams, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our retail stores. This is a full-time opportunity to join a dynamic team and contribute to the success of a leading paint and coatings company.
Key Responsibilities
- Provide exceptional customer service to wholesale and retail customers, answering their questions and recommending products and services.
- Process sales transactions accurately and consistently with policies and procedures.
- Build trust relationships with customers and achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain precise work order files and formulas, and pull products from the sales floor or warehouse as needed.
- Tint and mix products to customer specifications, and stock shelves and set up displays.
- Load and unload delivery trucks, and assist in making deliveries as needed.
- Comply with inventory control procedures and suggest ways to improve sales.
Requirements
- Must be at least 18 years old and legally authorized to work in the country of employment.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
- Valid, unrestricted driver's license.
- High school diploma or GED.
- At least one year of experience working in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
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