Guest Relations Coordinator

2 weeks ago


Santa Monica, California, United States Dermalogica Full time

About Dermalogica
Dermalogica stands as a leader in the professional skincare industry, earning the trust of skin therapists worldwide. As a proud member of the Unilever Prestige family, our mission extends beyond skin care; we aim to set new benchmarks in the industry through innovative skincare solutions.

Your Role
Are you enthusiastic about skincare and eager to join a global leader? Dermalogica is looking for a motivated and passionate Front Desk Associate to be part of our team.

Key Responsibilities:
• Educate and motivate customers to explore Dermalogica concepts, emphasizing FaceMapping and enhancing product knowledge.
• Foster strong, enduring customer relationships by providing tailored skincare advice and solutions.
• Meet personal key performance indicators (KPIs) and collaborate with the team to achieve collective goals.
• Deliver outstanding customer service and follow-up, ensuring every customer feels valued.
• Achieve monthly and yearly retail and service productivity targets.
• Utilize FaceMappings, Skin Lessons, and other Dermalogica methodologies during skincare consultations.
• Work alongside the Lead Skin Therapist to learn Dermalogica protocols for Pro30 and Pro60 treatments.
• Stay informed about the latest products, technologies, ingredients, and treatments in the skincare field.
• Uphold store policies, cleanliness, and organization.

What You Bring:
• A minimum of 1 year of experience in retail is required.
• Preferred experience in a salon or spa setting.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Availability to work Sunday-Tuesday from 9:30 am to 6 pm.
• Excellent communication, interpersonal, and time management skills.
• Strong written and verbal communication abilities.
• Exceptional people skills to engage effectively with customers and colleagues.
• A meticulous approach to work with a commitment to cleanliness and a proactive mindset.
• A genuine passion for skincare and a desire to learn and advance in the industry.

What We Offer:
• Competitive Compensation
• Monthly Product Allowance
• Wellness Programs
• Education and Training Opportunities
The expected base hourly pay rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is also eligible for participation in our company bonus plan, rewarding personal performance and company success.

Why Join Us?
A Legacy of Success:
Dermalogica is the preferred choice of skin therapists globally, recognized for our exceptional skincare products and industry-leading postgraduate education. We are dedicated to building upon our brand's legacy.

Entrepreneurial Spirit and Innovation:
At Dermalogica, we promote an entrepreneurial mindset and encourage our employees to share their best ideas. You will have the chance to make a meaningful impact and contribute to our success through innovative solutions.

Backed by Unilever:
As part of the Unilever family since 2015, Dermalogica operates independently while benefiting from cutting-edge resources and capabilities, empowering us to excel in our markets.

Join us in making a significant impact and advancing your career with a global brand that is transforming the skincare industry.

Dermalogica LLC, a Unilever Prestige Brand, values diversity, equity, and inclusion. We are committed to treating all current and prospective employees equally, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marital status. We aspire to have a diverse workforce, as we believe diversity leads to better business outcomes.



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