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IS Operations Specialist I

2 months ago

Addison, Texas, United States Concentra Full time
Job Summary

We are seeking a highly skilled IS Operations Specialist I to join our team at Concentra. This role is responsible for monitoring and following runbooks supporting IS Infrastructure and applications, working closely with other teams upon discovery.

Key Responsibilities
  • Monitor and follow established runbooks to ensure the smooth operation of IS Infrastructure and applications.
  • Collaborate with other teams to resolve technical issues and ensure timely communication with stakeholders.
  • Provide quality customer service and perform daily incident and task management.
  • Support the day-to-day operations of the data center and monitoring of environmental infrastructure.
  • Coordinate and communicate with other IS resources to drive resolution of issues.
Requirements
  • Associate Degree
  • Less than 6 months of job-related experience
Preferred Qualifications
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills and ability to deal with people in a manner that shows tact and professionalism
  • Ability to properly handle sensitive and confidential information
  • Customer service orientation
  • Excellent verbal and written communication skills
  • Demonstrated ability to ask questions, take notes, and learn new concepts, techniques, and procedures
  • Excellent analytical and problem-solving skills
  • Ability to work with multiple teams and vendors to drive resolution
  • Resourceful and able to utilize all tools, expertise, and knowledge bases to drive resolutions
  • Personal sense of urgency
  • Ability to effectively multi-task and prioritize
  • Excellent time management and organizational skills
  • Attention to detail
  • Dependable and able to consistently fulfill shift and schedule expectations
  • Ability to think outside the box
  • Willingness and ability to adapt to change
What We Offer
  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, and Dental Plans
  • Life and Disability Insurance
  • Paid Time Off and Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts