Guest Experience Specialist
4 weeks ago
At Marriott International, we're looking for a Guest Experience Specialist to join our team at SpringHill Suites by Marriott. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences, from check-in to check-out. You'll take ownership of guiding guests through their stay, processing operational needs, and addressing requests with a guest-first mindset.
Our ideal candidate is a team player with excellent communication skills, a passion for delivering memorable experiences, and a commitment to upholding quality standards. If you're a motivated and organized individual who thrives in a fast-paced environment, we'd love to hear from you.
Key Responsibilities:
- Deliver exceptional guest experiences through personalized service and attention to detail
- Process operational needs, including check-in, check-out, and room assignments
- Address guest requests and concerns in a timely and professional manner
- Collaborate with colleagues to ensure seamless guest experiences
- Maintain a clean and organized workspace, adhering to quality standards
Requirements:
- High school diploma or equivalent
- No prior work experience required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Commitment to upholding quality standards
Marriott International is an equal opportunity employer, committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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