CD Specialist

HealthMark Group is a leading provider of health information management services, dedicated to serving the needs of physician practices and hospitals nationwide. Our innovative technology and exceptional customer service enable clients to streamline operations by outsourcing administrative support functions.

We are seeking a motivated and detail-oriented CD Specialist to join our team. As a CD Specialist, you will play a critical role in processing medical record requests, ensuring accurate and timely fulfillment of client needs.

Key Responsibilities:

• Process medical record requests, including requests for medical, billing, and/or images to be sent in PDF, DVD, or secure email.
• Burn multiple CDs at one time using a desktop computer and laptop.
• Monitor client queues and clear daily.
• Identify and notify Lead if additional help is needed due to high volume.
• Notify Lead of any issues preventing processing, i.e. access issues, system speed.
• Communicate professionally with other teams to fulfill job duties.
• Reports directly to the POD Lead.
• Send daily End of day screenshots to Lead and Manager.
• Work occasional overtime to assist as needed in overflow processing due to high volume issues and/or coverage issues.
• Abide by HIPAA guidelines while ensuring the confidentiality of PHI.
• Attend all standups the team has each week.
• Report all hours worked accurately into ADP.
• Enter stats accurately in self-report tracker.

Requirements:

• Ability to work in a high volume and fast-paced environment.
• Ability to multitask to meet deadlines and daily goals.
• Fast learner.
• Quick worker.
• Team player.
• Positive attitude.
• A go-getter looking to more than the minimum requirement.

Benefits:

• Robust Health Insurance Plan Options with Company Coverage.
• Company HSA Account Contributions for Eligible Health Plans (Medical BCBS).
• Vision and Dental Plan Options.
• STD. LTD, Life. Life AD&D, EAP.
• Competitive Paid Time Off including Paid Holidays.
• 401(k) Plan Offering with Employer Matching.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.