Order Operations Specialist
5 days ago
Tanium is seeking a highly skilled Order Operations Analyst to join our growing Order Operations team. As a key member of our team, you will be responsible for managing global order operations, billing, cash collections, and licensing.
Key Responsibilities- Manage all aspects of order management, including new partner and customer account setup, sales order review, license delivery, and invoice processing using NetSuite and Salesforce.
- Develop and implement policies and procedures to ensure efficient and effective order management processes.
- Process incoming license tickets, proof of concept requests, and inquiries relating to current and prospective customers.
- Collaborate with cross-functional teams, including Sales, Deal Desk, Quoting Operations, Contracts, Technical Account Management, Tax, Legal, and Revenue departments.
- Identify and implement process improvements in order processing, deal closure, invoicing, and collections workflows.
- Develop and maintain reports and dashboards to track key metrics and performance indicators.
- Education: Bachelor's degree or equivalent experience required.
- Experience: Minimum 1 year of work experience in order fulfillment preferred. Experience working at a software or subscription-based company highly preferred.
- Skills: Salesforce, NetSuite, and ServiceNow experience a plus. Working knowledge of MS Office Suite (Word, Excel, PowerPoint) required.
Tanium is a leading provider of real-time cloud-based endpoint management and security solutions. Our converged endpoint management (XEM) platform is designed to help security-conscious organizations break down silos between IT and Security operations, reducing complexity, cost, and risk.
We are committed to creating a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow. We offer a generous benefits package, including medical, dental, and vision plans, as well as a 401(k) retirement savings plan with company match.
At Tanium, we are passionate about revolutionizing the way enterprises and governments solve their most difficult IT challenges. We are looking for talented individuals who share our vision and are committed to excellence.
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Order Operations Specialist
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Addison, Texas, United States Tanium Full timeAbout the RoleWe are seeking a highly skilled Order Operations Analyst to join our team at Tanium. As a key member of our Order Operations team, you will be responsible for managing global orders, billing, cash collections, and licensing.Key ResponsibilitiesManage all aspects of order management, including new partner and customer account setup, sales order...
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