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Order Operations Specialist

1 month ago

Addison, Texas, United States Tanium Full time
About the Role

Tanium is seeking a highly skilled Order Operations Analyst to join our growing Order Operations team. As a key member of our finance organization, you will be responsible for global order management, billing, cash collections, and licensing.

Key Responsibilities
  • Manage all aspects of order management, including new partner and customer account setup, sales order review, license delivery, and invoice processing using NetSuite and Salesforce.
  • Understand current policies and apply them to complex deal structures.
  • Process incoming license tickets, proof of concept requests, and inquiries relating to current and prospective customers.
  • Establish strong relationships with Sales, Deal Desk, Quoting Operations, Contracts, Technical Account Management, Tax, Legal, and Revenue departments.
  • Work with business users and cross-functional teams to identify problems, process gaps, and assist in on-going process improvements in order processing, deal closure, invoicing, and collections workflows.
  • Propose reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis.
  • Assist with ad hoc reporting regarding key metrics for management review.
  • Monitor, review, and action all relevant mail inboxes daily.
Requirements
  • Education: BS/BA or equivalent experience required.
  • Experience: Full understanding of quote to cash process, minimum 1 year of work experience in order fulfillment preferred, experience working at a software or subscription-based company highly preferred, Salesforce, NetSuite, and ServiceNow experience a plus, working knowledge of MS Office Suite (Word, Excel, PowerPoint).
  • Other: Team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor, demonstrates initiative and motivation, attention to detail and ability to proactively manage his or her own work streams as needed, ability to work in a fast-paced, changing environment, ability to investigate and analyze problems using good judgment and determine solutions to resolve issues, eagerness to learn, excellent verbal and written communication skills, person of high ethics and integrity.
About Tanium

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For.

What We Offer

The annual base salary range for this full-time position is $45,000 to $135,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental, and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident, and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.